IT cum Admin Coordinator

IT Support & Infrastructure Management:

• Manage user onboarding/offboarding including email, VPN, access rights, and device handover.
• Install, configure, upgrade, and troubleshoot workstations, laptops, printers, and office tech equipment (Windows, Apple, Linux as needed).
• Maintain and regularly update asset inventory, software licenses, and AMC schedules.
• Ensure network security, backups, security system configuration, VPN, and endpoint protection are consistently maintained.
• Liaise with external vendors for IT procurement, AMC, and system upgrades.
• Proactively monitor IT infrastructure performance and take preventive measures to avoid downtime.
• Maintain and improve IT policies and documentation for internal processes.
• Maintain and update records for IT assets (laptops, accessories, licenses, etc.) including issuance, returns, and condition tracking on Keka.

Office Admin Management:

• Manage domestic and international travel bookings (flights, trains, cabs, hotels) for employees and guests.
• Monitor office stock and manage procurement of pantry items, beverages, cleaning supplies, and other consumables.
• Ensure proper upkeep and functionality of office premises including seating arrangements, air-conditioning, lighting, cleanliness, and maintenance.
• Liaise with building/facility management and internal teams for repairs, access cards, and compliance matters.
• Assist in organizing office events and other employee engagement activities.
• Manage courier services, incoming mail, and visitor coordination.
• Maintain admin trackers, expense records, and periodic reporting to HR/Admin/Finance.

Key Requirements:

• Bachelor's degree in IT/Computer Science or a related field.
• Strong working knowledge of:

1. Windows & Mac environments
2. Google Workspace / Microsoft 365
3. Networking fundamentals (LAN/WAN, VPN, firewalls)
4. Hardware troubleshooting & endpoint security tools

• Effective communication and people skills.
• Excellent organizational and multitasking ability.
• Detail-oriented with a proactive approach to problem-solving.
• Ability to work with multiple vendors and internal stakeholders.
• Willingness to work & manage both IT & Office Admin responsibilities.