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Helpdesk L1 Technical Engineer - Noida Night Shift

Helpdesk L1 Technical Engineer - Noida Night Shift

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Artech

1 - 3 years

3 - 4 Lacs

noida

Posted:3 hours ago| Platform:

Apply

Skills Required

l1 support l2 support technical helpdesk technical support it helpdesk ip dns troubleshooting active directory dhcp microsoft windows maco desktop support vpn remote support

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Helpdesk L1 Technical Engineer is responsible for providing first-line technical support to end users, troubleshooting IT-related issues, and ensuring smooth operation of IT systems. This role requires excellent communication, basic technical knowledge, and a customer-centric approach to resolving IT problems.

Role & responsibilities

Bachelors degree in IT, Computer Science, or a related field (or equivalent experience).
1-2 years of experience in an IT support/helpdesk role.
Basic understanding of Windows, macOS, and common enterprise applications.
Familiarity with networking fundamentals (IP, DNS, DHCP, VPN).
Experience with ticketing systems like ServiceNow, Jira, or similar.
Strong problem-solving and communication skills.
Ability to work in a fast-paced environment and handle multiple requests.
Willingness to work in rotational shifts, if required.

Preferred candidate profile

Preferred Qualifications (Optional):

Certifications like ITIL, CompTIA A+, or Microsoft 365 Fundamentals.
Experience with Active Directory and basic user management.
Knowledge of remote support tools (TeamViewer, AnyDesk, etc.).

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Helpdesk L1 Technical Engineer - Noida Night Shift