IT COORDINATOR

Responsibilities:

• Serve as the first point of contact for all IT support requests, managing the entire lifecycle of incidents and service requests from logging in JIRA to resolution.
• Manage employee lifecycle IT processes, including the onboarding of new hires and offboarding of departing employees.
• Provide hands-on support for both Apple and Microsoft hardware and software issues, assisting with new installations and training employees on their use.
• Conduct monthly onsite visits to the remote Singapore branch office to provide proactive IT support and ensure operational readiness
• Deliver comprehensive IT, audio-visual (AV), and video conferencing (VC) setup and support for company meetings and events, sometimes after office hours.
• Perform basic administration and troubleshooting of network infrastructure, including Fortinet/Trend Micro firewalls, Cisco/HP switches (VLANs), and Aruba/Ruckus wireless devices.
• Maintain and audit physical security systems (e.g., Biometric/Face Recognition access, CCTVs) and endpoint security solutions (e.g., EDR, Antivirus).
• Monitor the performance of managed servers and systems, escalating critical issues to senior team members as needed.
• Maintain meticulous documentation for all IT processes and systems to ensure high-quality, consistent support.
• Manage the company's IT asset lifecycle, maintaining accurate records and implementing best practices for inventory and vendor management.
• Identify opportunities for process improvement and participate in automating manual CorpIT workflows using n8n
• Contribute to technical projects, including the rollout of new applications and solutions, by designing and executing project plans to improve systems and operations.
• Regularly assess our IT infrastructure to ensure it meets evolving business demands and assist in the development of related IT policies and procedures
  

Minimum Qualifications:

• NiTEC, Diploma in Information Technology, Computer Science or equivalent
• Proven hands-on experience with computer networks, including administration and installation
• Good written and verbal communication skills in English
  

Preferred Skills & Competencies:

• Strong knowledge of IT and communications technology fundamentals.
• Familiar with Physical Security (i.e. Face Recognition Access Controller or Biometric Door Access, CCTV cams & NVR) and Endpoint Security (i.e. EDR, Anti-virus)
• Good working knowledge of project management, P.O.C., project trackers, project timelines and resource allocation.
• Experience with vendor relations, inventory management.
• Strong ability to multitask, prioritize effectively, and adapt in a fast-paced environment.
• A proactive and resourceful problem-solver with excellent soft skills for collaborating with employees and stakeholders at all levels.
• Basic knowledge of scripting languages or programming languages or RPA (i.e. automation of CorpIT tasks) or n8n workflow automation