IT - Assistant Manager

Company Description

Dr ITM Private Limited is one of India’s leading private sector business houses with expertise across Information Technology, Managed Mobility Solutions for Enterprise and Telecom Operators, Consulting, BPO, and KPO Services. We are committed to providing value-based, reliable, and cost-effective solutions that cater to the unique needs of clients across various industries. With a strong emphasis on delivering exceptional customer experiences, we are dedicated to innovation and excellence. Our goal is to create an environment in which employees are empowered to perform at their best, contributing to the company’s success. At Dr ITM, we strive to achieve outstanding results for both public and private business sectors.

Job Title: IT Assistant Manager

Department: Information Technology

Reports To: IT Manager / Head – IT

Location: Bhopal

Salary - As per Company Standard

Job Summary

The IT Assistant Manager supports the IT Manager in overseeing day-to-day IT operations, infrastructure management, user support, and implementation of IT policies. The role ensures smooth functioning of IT systems, network security, hardware/software management, and coordination with vendors and internal stakeholders.

Key Responsibilities

IT Operations & Support

• Assist in managing daily IT operations including servers, networks, systems, and end-user support.
• Ensure uptime and performance of IT infrastructure (LAN/WAN, firewalls, VPN, Wi-Fi, servers).
• Oversee IT helpdesk activities and ensure timely resolution of incidents and service requests.
• Escalate critical issues and coordinate resolution with internal teams or vendors.

Infrastructure & Network Management

• Monitor and maintain network devices (firewalls, switches, routers, access points).

• Strong knowledge of Microsoft Hyper-V virtualization and server clustering (Failover Clustering), including setup, configuration, monitoring, and troubleshooting.

• Manage server environments (Windows/Linux), Active Directory, DNS, DHCP, backups, and storage.
• Ensure implementation of disaster recovery (DR) and backup policies.
• Support data center/server room management (power, cooling, access control).

Security & Compliance

• Implement and monitor IT security policies (endpoint security, email security, access control).
• Ensure compliance with organizational IT standards, audits, and regulatory requirements.
• Assist in vulnerability management, patching, and security incident response.

Project & Vendor Management

• Assist in IT projects such as new site setup, network upgrades, system migrations, and cloud adoption.
• Coordinate with OEMs, ISPs, and IT vendors for procurement, AMC, and issue resolution.
• Evaluate new technologies and provide recommendations for improvement.

Asset & Documentation Management

• Maintain IT asset inventory (hardware, software licenses).
• Ensure proper documentation of network diagrams, SOPs, and IT processes.
• Support budget tracking and cost optimization initiatives.

Team & Stakeholder Coordination

• Guide and support IT executives/helpdesk staff.
• Coordinate with internal departments for IT requirements and support.
• Provide regular status reports to management.

Required Skills & Competencies

• Strong knowledge of IT infrastructure, networking, and system administration
• Hands-on experience with firewalls (Sophos/Fortinet/Cisco), VPNs, and switching
• Knowledge of Windows Server, Active Directory, Office 365/Zoho/Google Workspace
• Understanding of IT security best practices
• Good communication, coordination, and problem-solving skills
• Ability to handle multiple tasks and work under pressure

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field
• Certifications like CCNA, MCSA, ITIL, Network+/Security+ (preferred)

Experience

• 6–8 years of experience in IT support, Server infrastructure, or network administration
• Prior experience in a supervisory or lead role is an advantage

Preferred Industry Experience

Corporate IT / Call Center / BPO / Enterprise environments