ISO Quality Engineer

Role Summary

Quality Engineer

🔍 Key Responsibilities

• ISO System Management

• Maintain and improve the ISO 9001 Quality Management System (QMS).
• Prepare for and support internal and external ISO audits.
• Ensure documentation, procedures, and records are compliant and up to date.

Process Documentation Ownership

• Own the creation, revision, and control of all quality-related process documentation, including SOPs, work instructions, and quality manuals.
• Ensure documents are standardized, accessible, and aligned with ISO requirements.
• Collaborate with cross-functional teams to validate and approve documentation updates.

Customer Notifications Ownership

• Serve as the primary quality contact for customer-facing notifications related to non-conformances, corrective actions, and product updates.
• Draft and manage formal communication in alignment with regulatory and contractual obligations.
• Track and report on customer feedback and resolution timelines.

Archives Ownership

• Maintain and organize quality records and archives in accordance with ISO retention policies.
• Ensure secure and traceable storage of audit reports, CAPAs, inspection records, and certifications.
• Support digital archiving initiatives and QMS platform optimization.

Process & Product Quality

• Conduct root cause analysis and implement corrective/preventive actions (CAPA).
• Monitor and analyze quality metrics to identify trends and improvement opportunities.
• Support production teams with quality inspections, testing protocols, and process validations.

Supplier & Customer Interface

• Assist in supplier quality evaluations and incoming inspection processes.
• Address customer complaints and non-conformances with structured problem-solving tools.

Continuous Improvement

• Participate in lean initiatives, Kaizen events, and Six Sigma projects.
• Recommend and implement process improvements to enhance quality and efficiency.

📘 Qualifications

• Bachelor’s degree in Engineering, Quality, or related technical field.
• 5+ years of experience in a quality engineering role, preferably in manufacturing or renewable energy.
• Strong working knowledge of ISO 9001 (ISO 14001 or ISO 45001 a plus).
• Experience with quality tools: FMEA, SPC, 8D, Fishbone, Pareto, etc.
• Proficiency in Microsoft Office and quality management software (e.g., QMS platforms).
• Excellent communication, documentation, and analytical skills.

🌟 Preferred Certifications

• Certified Quality Engineer (CQE) – ASQ
• ISO 9001 Lead Auditor Certification
• Six Sigma Green Belt or higher