Intune Administrator

Job Summary:

The Intune Administrator is responsible for deploying, configuring, and managing Microsoft Intune to ensure secure and efficient management of the organization's Devices, mobile devices and applications. The role involves collaborating with various IT teams to implement security policies, troubleshoot issues, and provide end-user support.

Key Responsibilities:

Intune SME / L2 roles and responsibilities - Experience – 3+ years in Intune operations.

• • Responsible for installation/implementation and configuration of Profiles/ policies. Major role includes providing Solutions, Implementation, configuration and troubleshooting of various platforms. (Windows, Android & iOS)
  • Intune Compliance and configuration profiles (Policies) for all the platforms (Windows10/11, Android & iOS)
  • PowerShell scripts for creating policies and pushing them via Intune.
  • Windows 10 update Rings and Windows 10 features updates.
  • Application packaging and deploying via Intune.
  • Windows 10 Autopilot via Intune
  • Bitlocker Encryption through Intune.
  • Security Baseline policy deployment
  • Intune Deployment Profiles. (Azure AD Join & Hybrid Join)
  • Azure AD Users and Groups
  • Conditional Access Policies.
  • Creating technical Documentation for new or existing services and Report creation.
    Intune Tenant Administration
  • End-Points Life cycle management like feature update, upgrades etc.
  • Assisting in design and implementation of the IT infrastructure, troubleshooting and provide solutions for problems and conflicts.
  • Azure AD Password policies.
  • Application Delivery infrastructure design and deployment for Windows 10, Android, iOS.
  • Maintain an awareness of current developments in Digital Workplace and conduct research and development of new technologies.
  • Provide advice, both reactively and pro-actively, to customers, projects and colleagues. Coordinate project activities across customer, vendor and teams (Cloud, Server, Network etc).
  • Intune Troubleshooting.
  • Intune Reports & Endpoint analytics.
  • Microsoft Defender.
  • Coordinating service set up in the customer environment.
  • Configuration of Windows Autopilot, deployment of OS upgrades and application along with MDM, MAM policies
  • Manage, maintain, support, troubleshoot and optimize mobile solution presently in place while making suggestions and adjustments to future needs.
  • Understanding of SSO and MFA technologies for SaaS applications.
  • Understanding of Azure AD Connect and Azure AD directory service for managing cloud identity.
  • Application onboarding, provisioning & deployment via Intune platform.
  • Good knowledge on application packaging.
  • Supporting Proof of Concept for new services/technologies. Deliver all services following ITIL methodology for Service Creation & Creating SOW.

• Requirements:

  • Diploma/ Degree in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline
  • Required 6-8 Yrs experience and 3+ years of relevant experience in Intune administration
  • Good analytical and problem-solving skills
  • Possess initiative with positive working attitudes and customer services oriented
  • Independent, resourceful and goal-oriented
  • Strong teamwork, communication and interpersonal skills
  • Manage and mentor a team of 3-5.
  • ITIL v4 Foundation Certification (Good to have)
  • 24x7, After office hours on-call standby