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Wsne Consulting
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International Voice Process :: Customer Support

International Voice Process :: Customer Support

Wsne Consulting

0 - 5 years

2 - 6 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

customer support bpo customer service international call center inbound calls voice process voice support outbound calling bpo voice customer care international voice customer queries customer handling international voice process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handle international calls from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.
Utilize MS Office tools to maintain accurate records of customer interactions and updates.
Collaborate with internal teams to resolve complex issues and escalate when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics. Role & responsibilities
Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
Basic computer knowledge with proficiency in MS Office applications (Excel).
Ability to work flexible shifts including rotational shifts.

Preferred candidate profile

Any Grad/ UG/ PG / Dropout candidate with excellent English can apply.
Graduate / Undergraduate with min 1 year experience into international customer service can apply.
Candidate Must have super excellent communication skills.
Must be comfortable with 24*7 working environment.
Freshers are most welcomed

Perks and benefits

Salary upto 2.45 LPA - 6.50 LPA
16k-45k In hand
Lucrative Incentives
2500-3500 Monthly Variable
5 Days working
24*7 Shifts / Night shifts
both side cabs
Job Location : Gurugram

Call / WhatsApp-

Lakshita 8595954721

Shimrah 9810902958

Bhoomika 9990040565

Swati 9990040557

Anuj 9990040558

Anu 9910709744

Laxmi 9625998099

Mehkeet 9910987637

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