International Customer Service @Salary Upto 7Lpa/Connect Divya

Greetings from KVC CONSULTANTS LTD.

HIRING FOR International UK Banking VOICE PROCESS for PUNE and Bangalore .

NOTE:-

• NEED IMMEDIATE JOINERS ONLY

• NEED EXCELLENT ENGLISH COMMUNICATION

International Service Desk

Salary Up to 7Lpa for Experienced

Qualification :-Need Graduate

Fresher's and Experienced both can go .

For fresher's Salary Up to :-4.5Lpa

Rotational Shifts

5 days working

ROLES AND RESPONSIBILITIES

• Customer Interaction:
• Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner.
• Address customer concerns and provide relevant solutions, ensuring satisfaction.
• Issue Resolution:
• Identify customer problems or concerns and offer timely and effective solutions.
• Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.
• Quality Assurance Compliance:
• Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.
• Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.).
• Performance Metrics:
• Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
• Continuously work towards improving personal and team performance through self-assessment and feedback.
• Handling Difficult Situations:
• Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.
• Offer empathetic solutions, ensuring a positive customer experience despite challenges.
• Customer Relationship Building:
• Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.

Call or WhatsApp on below mentioned number's for scheduling Interview

Divya:-9821182650

Areesha :- 9628373763

KVC CONSULTANTS LTD

NO PLACEMENT CHARGES