International Customer Service @Salary Upto 7Lpa/Connect Divya

0 - 3 years

4 - 7 Lacs

Posted:3 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Greetings from KVC CONSULTANTS LTD.

HIRING FOR International UK Banking VOICE PROCESS for PUNE and Bangalore .

NOTE:-

  • NEED IMMEDIATE JOINERS ONLY

  • NEED EXCELLENT ENGLISH COMMUNICATION

International Service Desk

Salary Up to 7Lpa for Experienced

Qualification :-Need Graduate

Fresher's and Experienced both can go .

For fresher's Salary Up to :-4.5Lpa

Rotational Shifts

5 days working

ROLES AND RESPONSIBILITIES

  • Customer Interaction:
    • Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner.
    • Address customer concerns and provide relevant solutions, ensuring satisfaction.
  • Issue Resolution:
    • Identify customer problems or concerns and offer timely and effective solutions.
    • Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.
  • Quality Assurance Compliance:
    • Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.
    • Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.).
  • Performance Metrics:
    • Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
    • Continuously work towards improving personal and team performance through self-assessment and feedback.
  • Handling Difficult Situations:
    • Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.
    • Offer empathetic solutions, ensuring a positive customer experience despite challenges.
  • Customer Relationship Building:
    • Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.

Call or WhatsApp on below mentioned number's for scheduling Interview

Divya:-9821182650

Areesha :- 9628373763

KVC CONSULTANTS LTD

NO PLACEMENT CHARGES

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KVC CONSULTANTS LTD logo
KVC CONSULTANTS LTD

Management Consulting

London

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