International Blended Process - (Voice & Non-voice) - Mumbai

0 - 4 years

2 - 4 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

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Job Type

Full Time

Job Description

  •  Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
  • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Strive and achieve SLA target and business outcome indicators defined by the client
    Job Responsibilities / Authorities.
  • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool.
  • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes.

Mode of Work

Please share your resume on swapnil.sharma@nlbtech.in or call on 9897330800 (only call if your profile is relevant as per the given job description)

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