International Account Manager

Key Account Manager for International A2P SMS is responsible for developing and maintaining strategic relationships with key clients, ensuring the delivery of messaging services, and driving revenue growth. They serve as the primary point of contact for clients and work to meet their messaging and communication needs through tailored solutions.

Responsibilities

Client Relationship Management:

• Build and maintain strong, long-term relationships with key clients.
• Act as the main point of contact for clients' A2P SMS needs.
• Understand client business goals and ensure alignment with messaging solutions.

Revenue Growth:

• Identify opportunities to upsell or cross-sell A2P SMS services.
• Develop and execute account plans to meet or exceed revenue targets.
• Monitor market trends and adjust strategies to capitalize on new opportunities.

Solution Development:

• Work closely with technical and product teams to deliver customized SMS solutions.
• Ensure high-quality delivery and performance of messaging services.

Account Performance Monitoring:

• Track account performance metrics such as revenue, traffic volume, and delivery rates.
• Analyze usage data to provide actionable insights and recommendations to clients.

Collaboration with Internal Teams:

• Coordinate with marketing, legal, finance and technical teams to address client needs effectively.
• Manage escalations impacting SMS delivery or service quality.

Contract Negotiation:

• Negotiate pricing, terms, and contracts to achieve mutually beneficial agreements.
• Ensure compliance with legal and regulatory standards in SMS messaging.

Reporting and Documentation:

• Provide regular updates to management on account performance and client feedback.
• Maintain accurate records of client interactions, agreements, and communications.

Key Skills and Qualifications

• Industry Knowledge:

• Strong understanding of the A2P SMS ecosystem, including operators, aggregators, messaging platforms, routing, and industry regulations.

• Communication Skills:

• Excellent verbal and written communication skills to interact effectively with clients and stakeholders.

• Sales and Negotiation:

• Proven ability to drive revenue through strategic account management and negotiation.

• Analytical Skills:

• Capability to analyze data and generate insights to improve account performance.

• Problem-Solving:

• Ability to resolve technical or business challenges quickly and effectively.

• Technical Acumen:

• Familiarity with SMS gateways, APIs, and telecom protocols (e.g., SMPP).