At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy. As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
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IAC ASR L&D Senior Administrator
Level
Senior Associate
Line of Service
Business Services
About The Job
The Senior Learning and Development Administrator is responsible for assisting in the planning, administration and coordination of learning and development programs, including scheduling and logistics arrangement, tracking participation and drive completion, and communications related to the programs. Managing complex data and accurate reporting is an integral part of this role. The role demands time sensitive operation with accuracy and compliance.
Key Responsibilities
- Program and event coordination: Schedule training sessions, manage calendars, coordinate with instructors, and arrange logistics for various technical and mandatory training programs (in-person/virtual)
- Administrative and logistical support: Assist in preparing rosters, distributing training materials, monitoring instructor compliance, setting up training venues and sessions.
- Curriculum assignment: Assign required technical and mandatory training and learning paths to individuals or specific groups (e.g., new hires, specific target audience) based on predefined criteria as per territory.
- Record-keeping and reporting: Maintain accurate records of training activities, participant information, and attendance. Monitor and track participant progress, completion rates, and compliance with mandatory training assignments. Generate training completion reports with accuracy and roll out.
- Quality & Compliance: Follow established processes to ensure compliance with every transaction and maintain proper documentation (SOPs, process flows, etc.)
- Learner support: Provide learner assistance through emails/chats/helpdesk tickets as L1 support.
- Engage business stakeholders in communicating the processes related to L&D
- Demonstrate comfort using an array of digital tools - LMS, MS office; especially advanced Excel capability, Google Suite to drive higher value and a tech-enabled learning experience, as required
Required Attributes
- Data analytics and reporting using Advanced excel, working with complex datasets with accuracy
- Ability to maintain proper business documentation
- Team player with very strong verbal and written communication skills
- Having skillset to manage multiple projects at a time
- Demonstrates cultural sensitivity and collaborates with colleagues across the network
- Comfortable working in a cross-cultural environment
- Graduate
- Should have 5-6 years overall experience, of which at least 3 years should be relevant to L&D
Preferred Attributes
- Power BI/ Alteryx capability preferred
- Preferred Operation Acumen
- Preferred Big 4 Assurance Learning support
- Presentation skills preferred
- Maintaining knowledge of current and emerging learning technology trends and experience innovating with new learning technology tools;
- Knowledge on learning tools and technologies, such as Cornerstone On Demand
- Experience of having worked in an offshore environment
