Internal Auditor

Greetings from DigiFocal IT Solutions Pvt Ltd.

One of our client is a digital debt collection agency and BPO company that specializes in accounts receivables management and customer service outsourcing is seeking for a experienced Internal Auditor, plays a critical role in ensuring the agency's operational activities comply with internal policies, external regulations, and industry best practices. This position will focus on evaluating the effectiveness of internal controls, risk management practices, and compliance procedures related to debt collection activities. The Internal Auditor will work closely with various departments to review processes, detect potential risks, and recommend improvements to enhance efficiency, accountability, and regulatory adherence.

Key Responsibilities

• Execute comprehensive audit plans focused on company areas of risk as defined in the Internal Audit Process policy.
• Evaluate the effectiveness of internal controls and risk management systems related to debt collection practices.
• Perform audits to identify areas of potential exposure and determine the scope of audit activities.
• Review and analyze the accuracy, completeness, and integrity of financial reports related to debt collection and account reconciliation.
• Conduct audits of collection procedures to ensure compliance with applicable laws such as the Fair Debt Collection Practices Act (FDCPA), Consumer Financial Protection Bureau (CFPB) regulations, and state-specific regulations.
• Assess the efficiency of debt recovery processes and identify areas for improvement in collection strategies
• Ensure compliance with industry regulations, company policies, and client contractual requirements.
• Monitor adherence to ethical standards in the treatment of customers, including the validation of fair and lawful debt collection practices.
• Review and test data protection measures to ensure compliance with data privacy regulations such as GDPR or CCPA.

Reporting and Documentation

• Prepare detailed audit reports that document the audit scope, findings, risks, and recommendations for process improvements.

Communicate audit results and actionable recommendations to senior management and relevant stakeholders

• Follow up on management action plans to ensure the implementation of audit recommendations.
• Identify weaknesses in the control environment and propose enhancements to mitigate risks in the collection process.
• Collaborate with other departments (e.g., Compliance, Legal, IT) to improve controls and reduce fraud or other financial risks.

• improve controls and reduce fraud or other financial risks.

Qualifications

• Education

  :
• High School / Graduate or equivalent required.

• Experience

  :
• 3-5 years of experience in internal audit, preferably within the debt collection industry.
• Strong knowledge of debt collection laws, regulations, and compliance requirements.
• Experience in auditing collection systems, data privacy, and customer-facing operations.

If you are interested then Kindly contact me on +91-9870003107 and drop your updated profile to me at gauri@digifocal.in

Thanks & Regards,

Gauri Majumdar.

Sr. Recruiter

gauri@digifocal.in

DigiFocal IT Solutions Pvt Ltd.