Integrated Logistics Manager LSP On-boarding

The Integrated Logistics Manager LSP Onboarding will be a member of the business field Integrated Logistics in Delhi, India

The IL Manager LSP Onboarding takes ownership of the onboarding of LSPs for new customers in Kuehne + Nagel Integrated Logistics.

In his/her scope, the IL Manager LSP Onboarding will be responsible to ensure that all LSPs are properly onboarded into the agreed operations processes between KN IL and the customer, including connectivity between the LSP and KN IL for transport instruction provision and/or for shipment status provision. The IL Manager LSP Onboarding secures the adherence of LSPs to agreed SOPs and LSP operational performance in line with the agreed KPI targets during implementation. He/she develops a digital agenda with LSPs in terms of automation of operational process and real-time availability of shipment status information during onboarding.

The position combines customer-/LSP-facing activities as well as internal stakeholder management.

LSP Integration

• Manage the LSP integration process into the work stream of KN Integrated Logistics.
• Collect and prepare required LSP data for use in KN IL and customer systems.
• Run change management process with LSPs in roll-out of KN IL service portfolio.
• Lead LSP training and (EDI-) integration process.
• Promote digital agenda with LSPs in regards to accurate data provision, support of work process automation and technology enabled shipment status visibility.

Business contingency plans (BCP) availability and emergency management during Hypercare

• Ensure business contingency plan is in place for customer’s business in alignment with customer and KNIL operations (e.g., back-up LSPs, routes, second LSP choice for critical lanes).
• Support of KN IL operations and customer in emergency situation resolution related to lack of LSP capacity, blocked shipments in transshipment ports, critical in-transit delays, customs clearance issues.

Freight procurement management / support

• Strong customer focus, close collaboration with KNIL corporate procurement team.
• Consult customer on the best suitable rate card format for customer’s business / mode of transport during deployment.
• Leveraging on best KNIL practices, consult customer re. preparation, conducting and evaluation of transportation tenders.
• Utilize KN IL corporate procurement knowledge / resources / systems to drive value creation in freight procurement for customers.
• Setting up approach to spot procurement and supporting KNIL operational team in designing efficient and reliable spot procurement process.

Market Intelligence

• Strong customer focus, close collaboration with KN IL corporate procurement team.
• Staying up-to-date in regards to current global / regional transportation market situation, capacity demand vs supply situation, transport rates / indexes trends.
• Providing market intelligence updates to customer leveraging on KN IL corporate information.

GDP / GxP Compliance

• Compliance and realization of the pharma & healthcare standards of all activities in their full entity by considering the relevant GDP requirements and guidelines, customer demands and all internal regulations of the KN Wro organization.
• Adhere to, if applicable, KN Product standards such as KN Pharma Chain, KN Engine Chain etc.
• Compliance with required customer quality standards.
• Adhere to, if applicable, the WHO GDP guidelines (Technical report series) and EU guidelines latest versions.

In addition, the Employee is obliged to:

• to follow the instructions of the supervisor and to carry out other instructions of the supervisor than those mentioned above, provided that they are in accordance with the law, ethical standards, health and safety and fire regulations, and environmental protection, and as long as they do not exceed the employee's qualifications,
• read and comply with the Work Regulations and other regulations applicable at the Employer as well as health, safety & fire protection regulations.
• compliance with the provisions of Kuehne + Nagel's internal regulationsprotect personal data from unauthorized access, unwarranted modification or destruction, illegal disclosure or acquisition to an extent appropriate to the employee's tasks of processing personal data or when processing personal data.

The employee is responsible for the reliable and timely completion of tasks and the proper use of company property for the purpose of performing the tasks of the position.

• Formal education in logistics or supply chain management with strong knowledge of the freight forwarding industry.
• Proven experience across all transport modes, with deep expertise in global ocean freight.
• 4–5+ years of experience in supply chain, logistics operations, consulting, or freight forwarding.
• Ability to lead global LSP onboarding projects, including deployment, coordination, and stakeholder alignment.
• Strong skills in creating SOPs, process mapping, documentation, and standardizing workflows.
• Experience managing system integration, data alignment, and connectivity between multiple platforms.
• Proven ability to establish and monitor SLAs, KPIs, and overall service performance.
• Strong risk management and emergency-handling experience with proactive issue prevention.
• Ability to communicate confidently with procurement and supply chain stakeholders, including director-level leadership.
• Experience working in multinational and cross-regional environments with virtual teams.
• Highly independent, structured, and capable of managing complex global processes autonomously.
• Strong analytical, problem-solving, time management, and prioritization skills.
• Customer-focused, resilient, adaptable, and able to perform effectively in new or unforeseen situations.
• Knowledge of QSHE, GxP, and strict adherence to confidentiality, compliance, and code-of-conduct standards.
• Fluent in English (additional languages preferred) and willing to travel internationally up to 30%.