Insurance Manager

Skill required:

Designation:

Qualifications:

Years of Experience:

What would you do?

Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.

Insurance is a legal agreement between two parties the insurer and the insured, also known as insurance coverage or insurance policy. The insurer provides financial coverage for the losses of the insured that s/he may bear under certain circumstances

Develop and deliver solutions related to life insurance or life assurance-contracts between policy owners and insurers where the insurer agrees to pay a sum of money upon the occurrence of the insured s death or other event such as terminal or critical illness.

What are we looking for?

• Meets required performance standards including but not limited to managing Service Level, Productivity, Efficiency, Quality, etc.

• Works closely with the Service Delivery Lead, Global Process Owner, and Senior Leadership to determine program goals and initiatives

• Seeks opportunities to increase customer satisfaction and deepen client relationships

• Takes ownership in resolving and managing end-customer issues and escalations

• Manages staff assignment based on business needs and unit capacity. This may include process migrations, hiring, infrastructure and Technology implementation

• Builds capacity through resource planning, cross training and managing operation within approved budget

• Conceptualizes and implements internal rewards and recognition employee programs within the unit for retention and growth.

• Communicates internal updates and builds synergies across different teams towards attaining a common objective.

• Ensures readiness of Business Continuity Plan and leads implementation, if necessary

• Manages compliance to company policies and effects disciplinary measures on violations

Mandatory Behavioral Competencies

• Excellence, confidence, and humility as demonstrated by being a learner, builds great teams and is naturally collaborative.

• Strong communication and client relationship management skills.

• Client centricity: ability to work effectively across language and cultural barriers with US based clients.

• Outstanding leadership skills to manage large teams effectively to achieve program goals.

• Ability to motivate front-line employees and Team Leads; help them achieve their aspirations professionally and personally.

• Actively innovates – leads transformation initiatives in his/her unit applying a tech, AI, and data first mindset.

• Ability to make data driven decisions, analyze problems, and develop action plans in a fast-paced environment.

• Ability to manage multiple initiatives simultaneously.

Roles and Responsibilities:

• The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors

• Requires adherence to strategic direction set by senior management when establishing near-term goals

• Interaction of the individual is with senior management at a client and/or within organization, involving matters that may require acceptance of an alternate approach

• Some latitude in decision-making in involved

• you will act independently to determine methods and procedures on new assignments

• Decisions individual at this role makes have a major day to day impact on area of responsibility

• The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within organization

• Please note that this role may require you to work in rotational shifts

Job Qualifications

Any Graduation