Installation Coordinator

Key Responsibilities

• Maintain a structured database of installation activities, including site reports, images, and documents organized by date and project site.
• Communicate regularly with clients and architects regarding site activities: visit reports, minutes of meetings (MOM), handovers, and signed documents.
• Maintain a record of installer machinery, tools, and hardware.
• Create and update installation CRM sheets for both retail and B2B clients.
• Generate MIS reports based on CRM data as per project or management requirements.
• Compile and submit monthly travel allowance data for site supervisors and installers.
• Send material dispatch notifications and track logistics coordination with relevant departments.
• Arrange vendor technicians as per specific project needs or site requirements.
• Manage data for defective or replacement accessories and coordinate with the factory for warranty claims.
• Coordinate daily task planning with internal installation teams.
• Liaise with departments to follow up on pending material arrivals from the factory.
• Raise site complaints (e.g., damages, wrong products, shortages) with the QC department using proper formats.
• Raise Purchase Requisitions (PR) for required materials and share with the procurement team.
• Track materials required for second phase or add-on installations and coordinate delivery arrangements with dispatch.
• Ensure collection and documentation of completion certificates and warranty cards at the time of project closure.
• Follow up with clients and architects for any pending completion certificates after handover.
• Draft and send formal communication to HO or concerned departments regarding delivery updates or pending issues.
  

Skills & Requirements

• Minimum 1–3 years of experience in project coordination, preferably in modular furniture or kitchen industry.
• Strong communication and follow-up skills with clients, vendors, and internal teams.
• Proficiency in Excel, CRM tools, and email communication.
• Ability to generate reports, maintain trackers, and manage documentation.
• Problem-solving and coordination skills to handle on-site and backend issues.
• Knowledge of kitchen or modular furniture installation process is an added advantage.