Inside Sales Specialist

Position: Inside Sales Specialist

Department: Mobility & Wellness

Location: Pune (On-site)

Working Days: 6 days a week (Rotational week-offs)

Shift Timing: Rotational (Day Shifts)

About Frido

Frido

Role Overview

Frido Mobility

B2C customers

Key Responsibilities

inbound and outbound calls, WhatsApp, and email

 Understand customer requirements, identify pain points, and recommend the right Frido product (wheelchair, scooter, etc.) accordingly.

 Share product videos, brochures, and quotations with customers to aid decision-making.

 Maintain and update lead details, follow-ups, and sales status in CRM tools (LeadSquared / Gorgias / Google Sheets).

sales call process

 Coordinate with operations and logistics teams to ensure timely delivery and customer satisfaction.

 Achieve daily/weekly/monthly revenue and conversion targets.

 Maintain professionalism and empathy in every customer interaction.

Skills & Competencies

 Strong communication skills (English & Hindi mandatory; regional languages are a plus)

 Sales-driven mindset with high energy and ownership

 Ability to understand customer psychology and build rapport quickly

 Experience with CRMs, WhatsApp Business, or sales tracking tools preferred

 Problem-solving and objection-handling skills

 Empathy towards elderly or differently-abled customers

Requirements

 Experience: 2–5 years in Inside Sales / Telesales / Customer Success (D2C, Healthcare, Mobility, or E-commerce preferred)

 Education: Graduate or equivalent

 Availability: Willing to work 6 days a week with rotational week-offs

What We Offer

 Competitive salary + attractive performance incentives

 Opportunity to work with one of India’s most impactful and fast-growing D2C brands in the wellness and mobility space

 Structured training on product knowledge and customer interaction

 Career growth opportunities into Team Lead / Key Account / B2B Sales roles

Interested Candidate can share their resume to sanobar.s@myfrido.com ashwin.n@myfrido.com savio.a@myfrido.com twinkle.b@myfrido.com shrushti.r@myfrido.com