Inside Sales Specialist

• Interact with customers via telephone and chat, building genuine rapport and understanding their Jewelry preferences and requirements.
• Conduct detailed consultations to recommend suitable jewelry designs products that align with the customer's style and requirement.
• Develop an in-depth understanding of Aurus and MOI offerings
• Craft compelling sales pitches that showcase luxury of Aurus and MOI products, emphasising quality, design, and value.
• Identify opportunities to upsell or cross-sell to enhance the customer's shopping experience.
• Guide customers through the ordering process and xcollaborate with the order processing team to ensure smooth order fulfillment and delivery.
• Gather customer feedback and insights regarding products sharing valuable input with the product development and marketing teams.
• Stay up-to-date with jewelry industry trends and fashion influences.

Qualifications

• Bachelor's degree in Retail or a related field is a plus.
• Proven track record of managing and growing client accounts.
• Excellent communication and presentation skills.
• Strong problem-solving and analytical abilities.
• Exceptional communication and interpersonal skills, both written and verbal.
• Proficiency in using telephony and chat platforms, as well as CRM software.
• Strong attention to detail and the ability to multitask effectively.
• Fashion-forward mindset with an understanding of style trends and personal styling techniques.
• Ability to adapt to evolving sales strategies and customer preferences.
• Customer-centric attitude, empathy, and problem-solving abilities

About the brand

A tight-knit group of passionate dreamers.

Rooted in craft and design, Aurus and Moi is our worldview on design in general and history in particular, through a range of fine jewelry. We are a company of jewelry geeks, designers, visual thinkers and engineers –– all with a shared passion to pursue excellence in what we do with our lives. We work in a collaborative setup where each creative mind has a seat at the table –– as we discover and determine ways to consistently offer a young, fresh and unique voice in the traditional legacy-led jewellery industry.

Websites: www.vibewithmoi.com , www.aurusjewels.com

Instagram accounts: @moi.vibe, @aurus.jewels

Job Types: Full-time, Permanent