Inside Sales Manager

Primary Purpose of the role

The primary purpose of an Inside Sales Leader is to drive growth and expansion for a company by identifying and creating new business opportunities. The role is multifaceted and involves various responsibilities aimed at enhancing the organization's market position and financial performance.

Duties

1. Team Leadership:

• Provide leadership and direction to the inside sales team.
• Set clear goals and objectives for the team.
• Motivate and inspire team members to achieve their targets.
• Conduct regular performance evaluations and provide constructive feedback.

2. Sales Strategy Development:

• Collaborate with senior management to develop sales strategies and plans.
• Identify opportunities for sales growth and expansion.
• Analyze market trends and competitor activities to stay ahead in the market.
• Develop and implement strategies to increase sales efficiency and effectiveness.

3. Sales Process Optimization:

• Streamline the sales process to improve efficiency and effectiveness.
• Implement best practices for lead generation, qualification, and conversion.
• Utilize sales technology tools effectively to enhance productivity.
• Continuously monitor and improve key performance indicators (KPIs) such as conversion rates, sales cycle length, and customer acquisition cost.

4. Training and Development:

• Provide training and coaching to inside sales representatives.
• Develop training programs to enhance sales skills and product knowledge.
• Keep the team updated on industry trends, product updates, and sales techniques.
• Identify skill gaps and provide targeted training to address them.

5. Performance Management:

• Monitor individual and team performance against targets.
• Identify top performers and provide recognition and rewards.
• Address underperformance through coaching, mentoring, or disciplinary action if necessary.
• Develop incentive programs to motivate the team and drive results.

6. Customer Relationship Management:

• Foster strong relationships with key customers and accounts.
• Ensure excellent customer service throughout the sales process.
• Address of customer concerns and complaints in a timely and professional manner.
• Work closely with other departments such as marketing and customer support to ensure seamless customer experience.

7. Reporting and Analytics:

• Generate regular reports on sales performance and trends.
• Analyze sales data to identify areas for improvement and growth.
• Provide insights and recommendations to senior management based on data analysis.
• Utilize CRM software to track leads, opportunities, and sales activities.

8. Cross-functional Collaboration:

• Collaborate with other departments such as marketing, product development, and customer support to achieve common goals.
• Provide feedback to product development teams based on customer insights and sales feedback.
• Coordinate with marketing teams to align sales efforts with marketing campaigns and initiatives.

9. Stay Updated:

• Stay updated on industry trends, competitor activities, and best practices in sales leadership.
• Attend conferences, workshops, and networking events to expand knowledge and stay connected with industry peers.

Skills & Qualifications:

Essential:

• Prior Experience (at least 8 years) in generation leads and managing high performing teams for India, SEA and MEA market for SaaS companies.
• Exceptional written, verbal, and phone skills.
• Minimum of 9-15 years of experience in Inside Sales.
• Self-motivated and driven to plan and execute lead generation plans.

Good

• Should be able to build good working relationships across all levels.
• Should be Able to work as part of a team.
• Mentoring and coaching skills preferred.
• Adept in working on CRMs.