Inside Sales Executive

Inside Sales Executive

Department: Sales & Marketing
Location: Ahmedabad
Employment Type: Full-time
Working Hours: Monday to Saturday | 10:00 AM – 7:00 PM
(Additional hours may be required based on business needs)

Experience Required:

1–3 years (Mandatory background as Sales Coordinator / Inside Sales / Sales Support)

Job Objective

The Inside Sales Executive will be responsible for managing and coordinating the sales process end-to-end through remote channels. This role focuses on lead follow-ups, order coordination, customer engagement, and sales pipeline management to achieve monthly sales targets while ensuring high customer satisfaction.

Key Roles & Responsibilities

1. Sales Coordination & Support

• Coordinate the complete sales cycle from lead follow-up to post-sale support.
• Act as a bridge between customers, sales team, and internal departments for smooth order execution.
• Track sales orders from initiation to delivery and ensure timely fulfillment.

2. Order Management

• Manage order processing and ensure accuracy of customer requirements.
• Resolve order-related issues, delivery concerns, and product inquiries promptly.
• Prepare and share order status updates and sales coordination reports.

3. Customer Relationship Management

• Build and maintain strong relationships with existing and potential customers.
• Handle customer inquiries, follow-ups, and complaint resolution.
• Support the sales team in identifying upsell and cross-sell opportunities.

4. Sales Data & CRM Management

• Maintain accurate records of customer interactions, leads, and sales activities in CRM.
• Assist in preparing MIS reports, sales performance dashboards, and forecasts.
• Track KPIs and sales pipeline movement.

5. Target-Based Sales Support

• Work on monthly sales targets and support closure of deals.
• Monitor individual performance against targets and contribute to revenue growth.
• Collaborate with the sales team to strategize and achieve goals.

Education & Experience

• Bachelor’s degree in Business Administration, Marketing, Sales, or related field.
• 1–3 years of experience as an Inside Sales Executive / Sales Coordinator / Sales Support.
• Exposure to B2B sales environment is preferred.

Skills & Competencies

• Strong communication, coordination, and negotiation skills.
• Proficiency in CRM tools (Odoo, Salesforce, or similar).
• Good command of MS Excel, MS Office, and Google Workspace.
• Strong organizational and time-management skills.
• Target-driven mindset with attention to detail.
• Ability to manage multiple leads and priorities simultaneously.

Job Type: Full-time

Work Location: In person