Inside Sales Coordinator

About Us:

Fusion is a fast-growing SaaS company revolutionizing the hospitality industry with intelligent solutions for restaurant management, POS systems, and digital ordering. We empower hospitality brands to grow with seamless technology that’s reliable, scalable, and easy to use.

Role Overview:

We are seeking a dynamic and motivated Inside Sales Coordinator to join our team in Chennai. This full-time, on-site position involves handling end-to-end sales processes, delivering excellent customer service, and nurturing client relationships. The role also includes account management and upselling responsibilities to support business growth and customer retention.

Key Responsibilities:

Sales & Customer Engagement:

• Manage the complete sales cycle from lead generation to deal closure
• Conduct cold calls, pitch products, negotiate, and close sales
• Communicate effectively with clients to understand their needs and deliver solutions
• Ensure customer satisfaction through proactive support and follow-ups
• Collaborate with internal teams for smooth onboarding and service delivery

Business Support & Upselling:

• Serve as the primary point of contact and account manager for assigned clients post-onboarding
• Analyze client usage patterns and business requirements to identify upselling opportunities
• Educate clients on new modules, feature enhancements, and upgrade plans
• Promote additional services and solutions to maximize client value and business revenue
• Foster long-term client relationships to drive retention and satisfaction

Qualifications & Requirements:

• 0–2 years of experience in Inside Sales or a similar role
• Strong communication skills in English
• Fluency in Hindi, Urdu, Chinese, Bengali, or other regional/international languages is a plus
• Familiarity with CRM tools or sales software is an added advantage
• Bachelor’s degree in Business Administration, Marketing, or a related field
• Freshers with excellent communication and a keen interest in sales are encouraged to apply

Additional Benefits:

• Hybrid work mode
• One-way cab facility for late shifts
• Opportunity to engage with UK-based and international clients
• Exposure to global work culture and professional development initiatives