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Infrastructure Support Engineer (Standard)

3 - 4 years

0 Lacs

Noida Uttar Pradesh India

Posted:3 days ago| Platform: Linkedin logo

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Skills Required

support troubleshooting resolve macos software network vpn scanning installation configuration mobile management mdm maintenance patch antivirus compliance security diagnostics chat service enrollment inventory deployment procurement collaboration cybersecurity dhcp engineering technology healthcare microservices automation iot azure portfolio

Work Mode

Remote

Job Type

Full Time

Job Description

Roles & Responsibilities

Key Responsibilities:

  • Technical Troubleshooting & Resolution:
    • Diagnose and resolve technical issues related to macOS operating systems, Apple hardware (MacBooks, iMacs, Mac Pros, etc.), peripherals, and common software applications.
    • Provide support for network connectivity issues (Wi-Fi, VPN, wired connections) specific to macOS devices.
    • Troubleshoot printing, scanning, and other peripheral-related problems.
    • Address user account issues, password resets, and access problems.
    • Perform remote and in-person troubleshooting as needed.
  • System Installation, Configuration & Maintenance:
    • Install, configure, and upgrade macOS, software applications, and drivers.
    • Deploy and manage Mac desktops and laptops using Mobile Device Management (MDM) solutions (e.g., JAMF).
    • Perform routine maintenance tasks such as system updates, patch management, antivirus scans, and backups.
    • Ensure compliance with security protocols and best practices on Mac devices.
    • Conduct hardware diagnostics and coordinate repairs or replacements when necessary.
  • User Support & Training:
    • Provide timely and effective technical assistance to end-users via various channels (phone, email, chat, ticketing system, in-person).
    • Guide users with clear, step-by-step instructions on how to use macOS features, applications, and devices.
    • Develop and maintain user guides, FAQs, and knowledge base articles to facilitate self-service and enhance user productivity.
    • Educate users on new services, applications, and security best practices.
  • Device Management & Inventory:
    • Administer and manage MDM solutions for Mac device enrollment, policy enforcement, security compliance, and application deployment.
    • Maintain accurate records of hardware and software inventory, including deployment, refresh, and retirement.
    • Coordinate equipment procurement and replacement processes to meet user requirements.
  • Collaboration & Documentation:
    • Escalate complex or unresolved issues to higher-tier support teams or vendors as necessary, ensuring timely resolution.
    • Collaborate with other IT teams (e.g., network administrators, system administrators, cybersecurity specialists) to address complex technical issues and implement IT projects.
    • Document all support interactions, troubleshooting steps, and resolutions in a ticketing system.
    • Contribute to the continuous improvement of support processes and procedures.

Experience

  • 3-4.5 Years

Skills

  • Primary Skill: Infrastructure Support
  • Sub Skill(s): Infrastructure Support
  • Additional Skill(s): Mac Desktop, Infrastructure Support, System Administrator, AD DC DHCP DNS, Infrastructure Support L1, Managed Services-L1 Support, Computer Fundamentals

About The Company

Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).
Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.

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Infogain
Infogain

IT Services and IT Consulting

Los Gatos CA

5001-10000 Employees

371 Jobs

    Key People

  • Bill Galloway

    Chief Executive Officer

  • Ashish Gupta

    President

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