Information Technology Technician

As an IT Support Technician L1 (On-site) for this Backfill role in Pune, India, your primary responsibility will be to provide end-to-end technical support for desktop and laptop systems. This includes troubleshooting hardware, software, and connectivity issues. You will also handle IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. Key Responsibilities: - Provide end-to-end technical support for desktop and laptop systems. - Troubleshoot hardware, software, and connectivity issues. - Handle IMAC activities and break/fix tasks for end-user devices. - Manage the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements. - Deliver support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance. - Administer approved software installations, updates, and security patching in coordination with IT policies. - Provide remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients. - Ensure compliance with security protocols, antivirus monitoring, and desktop policy enforcement. - Offer VIP support and act as the primary onsite contact during critical escalations or outages. - Support printers, scanners, and peripheral devices, including troubleshooting and routine maintenance. - Assist with Active Directory tasks, basic user account management, and smart hands support. - Maintain documentation of incident resolution, hardware inventory, and technical guides for internal reference. - Demonstrate familiarity with Windows OS environments, mobile device support, and basic MAC device handling. - Follow ITIL practices for incident, problem, and service request management in corporate environments. Qualifications Required: - More than 3 years of experience in IT Support. - Proficiency in English (C1 level). As an additional detail, the contract duration for this role is 1 year with a possibility of extension. The contract type is Freelance/B2B contract. Your working days will be on demand, and you will be located at the onsite address in Pune, India.,