6 Connectivity Issues Jobs

Basis Job Description: Resource should be good in DB upgrade and installations Resource should have fair hands on experience with SWPM and SUM along with OS level activities. Resource should have good level of skills with SUM launch and SUM related issues Resource should have fair idea on SUM steps and what is expected to do in each step. Should be good in trouble shooting performance issues, load analysis and integration errors Resource should have fair idea on system usage validations, Process level issues, SQL trace analysis etc to trace root cause for performance issues Resource should have strong knowledge on load analysis from CPU and RAM Utilizations, Long running jobs and issues with...

As a Tech Support Analyst, you will be responsible for handling real-time support requests for system and network-related issues from US clients. It is essential to have a clear understanding of IT infrastructure components such as routers, extenders, and smart devices. - Analyze and resolve connectivity issues promptly and efficiently. - Assist customers with device configuration and troubleshooting processes. - Collaborate with internal teams for advanced issue resolution. - Maintain accurate records of issues and solutions in the ticketing system for future reference. - Proficiency in English, both verbal and written, to effectively communicate with clients. - Familiarity with routers, sm...

As a Technical Support Engineer in Smart Home Automation, your role will involve the installation, configuration, and troubleshooting of automation devices such as IoT, networking, lighting, and security systems. You will be required to diagnose and resolve hardware, software, and connectivity issues while providing on-site technical support to clients. Additionally, you will need to coordinate with the R&D and sales teams for escalations, as well as maintain technical documentation and service reports. Key Responsibilities: - Installation, configuration & troubleshooting of automation devices (IoT, networking, lighting, security). - Diagnose & resolve hardware, software, and connectivity is...

The Service Delivery Engineer role involves providing remote and onsite technical support for a variety of IT systems, catering to the technical concerns of clients. The primary focus is on troubleshooting technical issues efficiently and ensuring exceptional customer service standards are met consistently. In terms of Technical Support, responsibilities include offering initial support for client technical queries through various channels such as phone, email, or onsite visits. The candidate is expected to diagnose and resolve hardware, software, and connectivity issues while escalating complex matters to higher support levels when necessary, with a strong emphasis on proper documentation a...

As a Customer Service(Technical) professional, your main responsibility will be to manage the latest software & hardware repair tools at service centers to ensure the technical maintenance standard adherence. You will troubleshoot hardware and software issues related to devices, IoT, and perform root cause analysis on recurring technical issues to recommend long-term solutions. Additionally, documenting technical issues, creating and maintaining a knowledge base, and collaborating with cross-functional teams to enhance product quality and user satisfaction will be crucial aspects of your job. You will be expected to diagnose and resolve hardware, software, network, and connectivity issues, e...

What Success Looks Like In This Role With guidance, performs routine support duties, including: ?o Assisting with first line user support by guiding users through the necessary steps to restore functionality, ?o Troubleshooting hardware, software and connectivity issues using remote access tools ?o Escalating complex issues to 2nd and 3rd level resolver teams, and ?o Coordinating and fulfilling end-user service requests including installation of software and user administrative related requests. Ensures tickets are managed to closure and keeps users / clients updated on status and progress. Learns and complies with the Service Desk, desktop, peripheral and related connectivity and security p...