Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Deputy Manager-Customer Service(Technical) OPPO India

3.0 - 7.0 years

0 Lacs

haryana

On-site

As a Customer Service(Technical) professional, your main responsibility will be to manage the latest software & hardware repair tools at service centers to ensure the technical maintenance standard adherence. You will troubleshoot hardware and software issues related to devices, IoT, and perform root cause analysis on recurring technical issues to recommend long-term solutions. Additionally, documenting technical issues, creating and maintaining a knowledge base, and collaborating with cross-functional teams to enhance product quality and user satisfaction will be crucial aspects of your job. You will be expected to diagnose and resolve hardware, software, network, and connectivity issues, escalating unresolved matters to R&D, QA, or Level 3 support teams with detailed technical documentation. Furthermore, conducting device testing, firmware flashing, and logging for issue replication are tasks that you will need to perform efficiently. In addition to the technical qualifications, you must possess knowledge of mobile chipset platforms such as Qualcomm, MediaTek, etc., familiarity with mobile software/hardware tools, a strong understanding of Android or mobile networks (GSM, LTE, 5G), and device architecture. Experience with mobile tools like ADB, Fastboot, and log collection methods, as well as familiarity with mobile testing tools or diagnostic platforms, will be advantageous for this role. Proficiency in English (verbal and written), working knowledge of Excel and PowerPoint, excellent problem-solving and communication skills, a customer-focused attitude with a sense of urgency and ownership, and the ability to multitask and work under pressure in a fast-paced environment are essential qualities that you should possess to excel in this position.,

Posted 6 days ago

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Assoc Tech Svc Desk Unisys

0.0 years

0 Lacs

hyderabad, telangana, india

Remote

What Success Looks Like In This Role With guidance, performs routine support duties, including: ?o Assisting with first line user support by guiding users through the necessary steps to restore functionality, ?o Troubleshooting hardware, software and connectivity issues using remote access tools ?o Escalating complex issues to 2nd and 3rd level resolver teams, and ?o Coordinating and fulfilling end-user service requests including installation of software and user administrative related requests. Ensures tickets are managed to closure and keeps users / clients updated on status and progress. Learns and complies with the Service Desk, desktop, peripheral and related connectivity and security policies and procedures. Contributes to continues improvement of the Service Desk knowledge base. Delivers results in support of the organizations SLAs. Assists with special projects as assigned You will be successful in this role if you have: High School diploma or GED required Generally, less than 1 years experience in area of responsibility Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [HIDDEN TEXT] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys EEO commitment here. Show more Show less

Posted 1 week ago

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