Information Technology Technician

Role Overview: As an Information Technology Technician at Mastek, located in Pune, your main responsibility will be to provide technical support and troubleshoot IT issues to ensure smooth IT operations. You will also play a crucial role in training staff on IT systems, delivering exceptional customer service, and maintaining the IT infrastructure. Your daily tasks will involve responding to tech support requests, setting up hardware and software, and staying updated on the latest IT developments to improve productivity and efficiency. Key Responsibilities: - Provide technical support and troubleshoot IT issues - Train staff on IT systems - Deliver excellent customer service - Maintain IT infrastructure - Respond to and resolve tech support requests - Set up hardware and software - Stay informed about the latest IT developments Qualifications Required: - Strong troubleshooting, technical support, and information technology skills - Excellent customer service skills - Experience in training users on IT systems - Excellent communication and interpersonal skills - Ability to work independently and in a team - Bachelor's degree in Information Technology or related field preferred - Experience in a similar role is an advantage - Relevant IT certifications are a plus,