Information Technology Technician

Position Overview:

The IT Technician is responsible for installing, maintaining, and supporting the organization’s computer systems, hardware, software, and network infrastructure. This role ensures the smooth operation of IT services, provides technical assistance to end-users, and helps maintain system security and efficiency across the organization.

Key Responsibilities:

• Install, configure, and troubleshoot

  hardware and software systems

  (desktops, laptops, printers, scanners, peripherals).
• Provide

  technical support

  for end-users via phone, email, or in person.
• Monitor and maintain

  network connections

  , including LAN/WAN, Wi-Fi, and VPNs.
• Set up and manage

  user accounts, permissions, and access control

  within systems.
• Assist in

  updating, patching, and securing

  systems and devices.
• Maintain inventory of IT assets and track equipment lifecycle.
• Support the

  installation and configuration of operating systems

  (Windows, macOS, Linux).
• Troubleshoot issues related to

  network connectivity, system errors, and application malfunctions

  .
• Perform routine

  system backups, data recovery, and software updates

  .
• Coordinate with vendors for IT hardware and service support.
• Document technical processes, user manuals, and troubleshooting guides.
• Support IT projects such as system upgrades, migrations, or new technology rollouts.

Required Skills & Qualifications:

• Bachelor’s degree or diploma in

  Information Technology, Computer Science, or related field

  .
• Strong knowledge of

  Windows/Mac operating systems

  ,

  MS Office Suite

  , and

  network fundamentals

  .
• Familiarity with

  Active Directory, Office 365, and remote desktop tools

  .
• Basic understanding of

  cybersecurity practices

  and

  data protection

  .
• Excellent

  troubleshooting and problem-solving

  skills.
• Strong communication and customer service abilities.
• Ability to prioritize and manage multiple technical issues efficiently.

Preferred Qualifications:

• Certifications such as

  CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP)

  .
• Experience with

  cloud systems

  (Azure, AWS, or Google Workspace).
• Familiarity with

  ticketing systems

  (e.g., Jira, ServiceNow, Freshdesk).
• Knowledge of

  hardware imaging, remote management tools

  , and

  mobile device management (MDM)

  systems.