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5.0 - 7.0 years
0 Lacs
chennai, tamil nadu, india
On-site
About Client: Our Client is a multinational IT services and consulting company headquartered in USA, With revenues 19.7 Billion USD, with Global work force of 3,50,000 and Listed in NASDAQ, It is one of the leading IT services firms globally, known for its work in digital transformation, technology consulting, and business process outsourcing, Business Focus on Digital Engineering, Cloud Services, AI and Data Analytics, Enterprise Applications ( SAP, Oracle, Sales Force ), IT Infrastructure, Business Process Out Source. Major delivery centers in India, including cities like Chennai, Pune, Hyderabad, and Bengaluru. Offices in over 35 countries. India is a major operational hub, with as its U....
Posted 1 week ago
3.0 - 7.0 years
0 Lacs
pune, maharashtra
On-site
As an IT Support Technician L1 (On-site) for this Backfill role in Pune, India, your primary responsibility will be to provide end-to-end technical support for desktop and laptop systems. This includes troubleshooting hardware, software, and connectivity issues. You will also handle IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. Key Responsibilities: - Provide end-to-end technical support for desktop and laptop systems. - Troubleshoot hardware, software, and connectivity issues. - Handle IMAC activities and break/fix tasks for end-user devices. - Manage the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-bas...
Posted 2 weeks ago
8.0 - 10.0 years
0 Lacs
bengaluru, karnataka, india
Remote
The End User Support Specialist (L2) acts as the primary escalation point for the L1 support team and resolves advanced technical incidents related to user access rights, business applications, network connectivity, and end-user devices . This role ensures high-quality service delivery by owning escalated tickets, performing in-depth troubleshooting, and ensuring timely resolution in line with SLAs. Key Responsibilities Act as a L2 escalation contact for all technical incidents unresolved by L1 (access, application, network, and device-related). Troubleshoot and resolve Active Directory/user account access issues, application errors, VPN/Wi-Fi/Network issues, and desktop/laptop hardware or O...
Posted 1 month ago
0.0 years
0 Lacs
hyderabad, telangana, india
On-site
Provide technical support to end-users, addressing hardware and software issues. Troubleshoot and resolve problems related to Windows OS, O365, email, and network connectivity. Manage software installations, including antivirus, Citrix, and VPN clients. Utilize ticketing systems like BMC Remedy or ServiceNow to track and resolve incidents. Deliver excellent customer service and maintain high satisfaction levels while working in a 24/7 rotational shift environment. #JoinOurTeam #NowHiring #ApplyToday
Posted 1 month ago
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