Information Technology System Engineer

Position Overview

We are seeking a skilled and motivated Junior IT Executive to join our team. The ideal candidate will have hands-on experience in computer hardware troubleshooting and repairs, as well as proficiency in providing software and IT support. This role involves ensuring the smooth operation of computer systems, diagnosing hardware and software issues, and delivering exceptional support to end-users.

Key Responsibilities

Hardware Engineering:

• Diagnose, troubleshoot, and repair hardware issues in desktops, laptops, and peripherals.
• Assemble, upgrade, and maintain computer systems, ensuring optimal performance.
• Conduct preventative maintenance and testing on IT hardware.
• Replace and configure components such as hard drives, RAM, motherboards, and GPUs.
• Collaborate with vendors for hardware procurement and warranty services.

Software Support:

• Install, configure, and update operating systems and software applications.
• Troubleshoot and resolve software-related issues, including OS errors, application crashes, and malware removal.
• Manage user accounts, system configurations, and software licensing.
• Provide remote and on-site support to end-users.

IT Infrastructure and Networking:

• Assist in setting up and maintaining local area networks (LANs) and wireless networks.
• Configure and troubleshoot Wi-Fi connectivity, networking equipment.
• Support data backup, recovery processes, and antivirus implementations.

Customer Service:

• Document issues, resolutions, and best practices for future reference.
• Respond promptly to support tickets and service requests.

Qualification:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Minimum 2 years experience in IT hardware and software support.

Technical Skills:

• Strong knowledge of hardware components, diagnostics tools, and repair techniques.
• Familiarity with Windows and macOS systems.
• Proficiency in commonly used software applications and IT tools.
• Basic understanding of networking principles (TCP/IP, DHCP, DNS).
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

Soft Skills:

• Excellent problem-solving and troubleshooting abilities.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.