Information Technology Support Engineer

As an IT Support Engineer, your role will involve providing day-to-day on-site and remote support to employees, ensuring smooth operations across hardware, software, and core IT services. Your security-first mindset, strong troubleshooting skills, and ability to collaborate with teams are essential for supporting business operations at scale. Key Responsibilities: - Provide on-site and remote IT support through walk-ups, tickets, and chat. - Troubleshoot and resolve hardware and software issues for macOS and Windows systems. - Support and maintain various IT services such as MDM (Kandji), SentinelOne EDR, Google Workspace, Slack, Okta, PAM solutions, and vulnerability management tools. - Install, configure, and maintain software, hardware, and network devices. - Manage IT assets including procurement, deployment, lifecycle tracking, and audits. - Monitor security alerts and ensure compliance with security best practices. - Assist with IT support for meeting room technology, conferencing tools, and A/V systems. - Troubleshoot and escalate network connectivity issues including Wi-Fi, VPN, switches, and access points. - Handle new hire onboarding and offboarding processes, including provisioning and deprovisioning accounts and devices. - Develop and maintain IT documentation, knowledge base articles, and SOPs. - Collaborate with Operations and other stakeholders on IT and infrastructure projects. - Contribute to process improvements and optimize IT support tools and workflows. Qualifications Required: - Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience. - 4-6 years of experience in IT support or system administration. - Strong knowledge of macOS and Windows environments. - Hands-on experience with tools like Google Workspace, Okta, Slack, MDM (Kandji), and EDR (SentinelOne). - Familiarity with asset management, IT procurement, and lifecycle management. - Strong troubleshooting, communication, and documentation skills. - Security-first mindset with experience in handling security alerts and vulnerabilities. Nice to Have: - Industry certifications such as CompTIA A+, Network+, Security+, or equivalent. - Experience with PAM solutions, system vulnerability management tools, or advanced networking. - Previous experience in a fast-paced startup environment. - Ability to conduct IT training sessions and employee security awareness programs.,