Information Technology Project Lead

Designation: Manager (IT) - Role is related to IT Project Coordination

Work Location-

Countries Supported

Position Overview:

Key Responsibilities:

1. Team Management & Support:

· Provide daily guidance, support, and mentorship to CST team members.

· Review client inquiries and ensure accurate and timely responses.

· Escalate complex or unresolved CST issues to the Business Analyst team in the respective hub.

Help Desk (HD) tickets

2.Cross-Functional Coordination:

Business Analysts

· Provide timely updates and status reports on CST and OPS-related matters.

· Coordinate with local Global IT resources to resolve system exceptions or process gaps.

3.Operational Excellence:

ticket

· Drive root cause analysis and resolution plans for recurring issues.

· Organize and lead team meetings when required to define and execute action plans.

4.Process Governance:

· Ensure adherence to the item setup SOP, collaborating closely with the CST, Design, and PD teams.

· Track timelines provided by the Design team for item creation; escalate delays or non-responsiveness when necessary.

· Contribute to continuous improvement of client onboarding and support processes.

Qualifications:

· Bachelor's degree in Business, IT, Operations, or related field.

· 5+ years

· Proven team leadership and stakeholder communication skills.

· Strong understanding of SLA-based ticket management systems.

· Ability to manage across time zones and collaborate with global teams.

· Experience in the packaging, labeling, or printing industry is a plus.

Skills & Competencies:

problem-solving and decision-making

· Excellent verbal and written communication.

· Strong organizational and follow-through abilities.

· Comfortable working in a fast-paced, client-centric environment.

ticketing platforms

Interested Candidates may share their updated CV at 9163117386 (WhatsApp) or email at manish.singh@talentcorner.in