Information Technology Program Manager

The Zell Story

Transforming careers through affordable, accessible training and top-notch education in partnership with industry experts. We're dedicated to empowering individuals for professional success. At our workplace, dedication meets quirkiness, fostering innovation and collaboration. With a serious approach to work and a commitment to enjoyment, we o er a close-knit, family-like atmosphere. Join us for a ful lling work-life balance where your ideas and uniqueness are celebrated, making each day an exciting adventure.

Roles & Responsibilities:

• System Integration: Manage and integrate all organizational systems such as marketing channels, CRM, ticketing systems, telephony, LMS, SAAS platforms.
• Project Management: Conduct market research, gap assessment, requirement analysis, and roadmap building for various projects. Implement process optimization initiatives to enhance organizational efficiency.
• Stakeholder Coordination: Serve as the key project coordinator, e ectively liaising with all stakeholders to ensure alignment and successful project execution.
• Vendor Management: Ensure timely delivery, high service quality, and cost-e ectiveness by managing vendor relationships. Conduct performance reviews, negotiate optimal contracts, and implement strategies for streamlined processes and strong partnerships.
• Asset Management: Oversee the management of company assets, ensuring e cient utilization, maintenance, and tracking to maximize value. Implement and maintain robust network infrastructure, ensuring seamless connectivity and security across all company locations
• Process Implementation: Develop and implement streamlined processes across various departments to enhance operational efficiency and effectiveness. Automate multiple processes across verticals, reducing the need for additional manpower by leveraging systems.
• Digital Transformation: Lead digital transformation initiatives to modernize and enhance organizational capabilities through advanced technology solutions platforms, such as CRM and to automate processes and improve efficiency.

Who are looking for?

• Minimum 3 years of experience in IT Department, with proven experience in a startup environment.
• Bachelor's degree in Computer Science, Information Technology, or related eld.
• Extensive knowledge and hands-on experience with system integration (CRM, telephony, LMS, SAAS platforms, marketing channels).
• Strong project management skills (market research, gap assessments, requirement analysis, roadmap building).