Information Technology Program Manager

Program Manager

We are hiring for our US North America client

Position is 100% remote

6 months contract ; May extend ; This is a fulltime contract role; M- F ; 40hrs a week ; 8 hrs a day

Candidates should located in India . Must be ok working CST or EST core USA business hours.

Core working hour are 7:30 pm to 3:30 am (night shift)

We pay in US dollars

Candidate need to have their own laptop.

Must have excellent English communication skills - English

Required Qualifications:

Education:

Program Management Tools:

Process Improvement:

Technical Skills:

Our Mission and Opportunity:

We have entered a transformational era of new technology and innovation. As we grow, the scale and speed in how we leverage data-driven will be paramount to our source of competitive advantage. It's critical to ensure our highly complex organization operates in a more efficient manner to enable the exceptional experiences we desire for our customers, partners, and employees.

At the center of any great IT organization is an operational strategy that will drive sustainable growth with speed, certainty, and security. To achieve this, we must revolutionize our current functions; investing in data and tech-led capabilities to realize our full potential as a company.

Role Overview:

As a Program Manager, you will be responsible for overseeing and coordinating multiple related initiatives, programs, and/or projects to ensure they align with the organization's strategic goals and the portfolio. This role will manage the program's scope, schedule, and budget, while ensuring successful delivery of program objectives. This role requires strong leadership, excellent organizational skills, and the ability to manage complex, cross-functional initiatives.

Core Responsibilities:

• Program/Project Scope Management: Define and manage the program/project scope, objectives, and deliverables in alignment with organizational goals and leadership requirements. Ensure that all projects within the program are well-defined and have clear boundaries.

• Program/Project Planning: Develop and maintain a detailed program/project plan, including timelines, milestones, and resource allocation. Ensure that the plan is comprehensive and includes all necessary components for successful execution.

• Execution Oversight: Coordinate and oversee the execution of projects, ensuring they are completed on time and within budget. Provide guidance and support to project teams to ensure they stay on track and meet their objectives.

• Performance Monitoring: Establish and monitor program/project metrics according to the methodology used. Track progress against key performance indicators (KPIs) and take corrective actions as needed to ensure successful delivery.

• Risk Management: Identify, assess, and address any issues or risks that may impact delivery. Develop and implement risk mitigation strategies to minimize potential disruptions.

• Stakeholder Communication: Facilitate communication and collaboration among project teams, stakeholders, and senior leadership. Ensure that all parties are informed and engaged throughout the program lifecycle.

• Governance and Reporting: Ensure program governance processes are followed, including regular status updates and decision-making forums. Prepare and present program performance reports and dashboards for executive review.

• Continuous Improvement: Drive continuous improvement in program management practices and methodologies. Identify opportunities for process enhancements and implement best practices to increase efficiency and effectiveness.

• Resource Optimization: Optimize resource allocation across the program to maximize efficiency and effectiveness. Ensure that resources are used effectively and that any resource constraints are addressed promptly.

• Stakeholder Relationship Management: Manage stakeholder relationships, ensuring clear communication and alignment with business objectives. Build and maintain strong relationships with key stakeholders to ensure their support and engagement.

Key Deliverables / Value Enabled:

• Comprehensive program/project plan with clearly defined objectives, timelines, and resource requirements.

• Comprehensive budget management plan that clearly identifies all financials tracked monthly.

• Regular program performance reports and dashboards for executive review.

• Effective resource allocation plans and capacity management strategies.

• Risk management plans and mitigation strategies for program-level risks.

• Documentation of program governance processes and decision-making criteria.

• Stakeholder engagement and communication plans to ensure alignment and transparency.

• Foster a culture of continuous improvement to enhance program management effectiveness.

Required Qualifications:

• Process Improvement: Drive continuous improvement in program management practices and methodologies.

• Technical Skills: Strong understanding of program and project management methodologies (e.g., PMI, MSP, Agile).

• Program Planning: Expertise in developing and managing comprehensive program plans.

• Risk Management: Proficiency in identifying, assessing, and mitigating program risks.

• Budget Management: Strong skills in managing program budgets and financials.

• Change Management: Ability to manage and lead change within the program.

• Certifications: Relevant certifications in program and project management (e.g., PMP, PgMP, MSP).

• Education: Bachelor's degree in a related field (e.g., Business, IT, Engineering).

• Program Management Tools: Proficiency in program management tools and software (e.g., Microsoft Project, SharePoint, MS Teams, Azure DevOps). Ability to leverage technology to enhance program management processes.

Preferred Skills:

• Team Collaboration: Strong team collaboration skills, with the ability to work effectively with cross-functional teams. Ability to foster a collaborative and inclusive team environment.

• Stakeholder Engagement: Excellent skills in managing and engaging stakeholders at all levels. Ability to build and maintain strong relationships with key stakeholders to ensure their support and engagement.

• Navigational Skills: Ability to navigate and influence in a complex, matrixed organization. Strong organizational and multitasking skills to manage multiple priorities effectively.

• Performance Monitoring: Ability to track and report on program performance metrics. Proficiency in using data to drive decision-making and improve program outcomes.

• Communication and Interpersonal Skills: Excellent communication and interpersonal skills, including leadership, conflict resolution, negotiation, and time management. Ability to effectively convey complex information to diverse audiences.

• Problem-Solving Abilities: Strong problem-solving abilities and a proactive approach to managing challenges. Ability to think critically and creatively to develop innovative solutions.

• Adaptability: Flexibility and adaptability to changing circumstances and priorities. Ability to thrive in a fast-paced, dynamic environment.

• Customer Focus: A strong customer focus, with the ability to understand and anticipate customer needs. Commitment to delivering exceptional customer experiences.