Information Technology Operations Lead

Role - Lead IT Operations Engineer

Exp - 8 to 12 years

Location- Pune

Work model - 5 days work from office.

Domain -Cards and Payments mandatory

Key Skills - IT Operations, PL/SQL, Cards (Issuing, Acquiring or Switch), Application Support, Unix/Linux.

Budget - Max 30 LPA

Job Role:

Lead the team to Investigation of incidents, change request (Small Enhancement), System monitoring & maintenance. Collaboration & support closely with cross functional teams. Communication & publishing reports with customers, Managing security protocols, risk mitigation strategies, and regulatory compliance.

Roles and responsibilities details

Ensure the definition of Production procedures and service performance

• Study and analyse payment operating platform like UNIX, PL/SQL, SQL
• Understand & implement the business recovery plan (PRA)
• Define and implement of Production procedures
• Ensure release implementation and postproduction support
• Assist in developing small enhancements and features for existing applications.
• Contribute to the analysis of vulnerability constraints of the production system.
• The drafting of patch/fix, testing and deployment to the production environment.

Provide customer support to meet availability and reliability commitments

• Ensure in handling and processing of requests and incidents related to Production
• Understand and define clearly prerequisites for production system.
• Discuss, understand and define the small enhancements based on customer requirements.
• Effective communication and daily/weekly meetings with customers (e.g. Steering Committee, Production Committee, etc.)
• Execute and publish multiple production reports to the stakeholders
• Lead in creating and maintaining action plans for existing as well as new services.
• Lead in the definition of servicing tasks: alarms, scheduling, backups and planning batches.
• Work closely with IT operations team and identify opportunities of automation to ensure elimination of recurring issues in production.
• Making sure of seamless integration of new service to the existing production environment.

Provide user support to guarantee the processing of reported anomalies

• Lead and review in technical support for users (2nd and 3rd levels)
• Analysis, diagnosis and resolution for the incidents.
• Maintain technical documentation and provide guidance to users.
• Contribute to the development of teams' skills with the aim of improving collective performance
• Ensure intervention in the event of an incident occurring outside working hours
• To guide and educate operation engineer I for incidents, communication, new procedures for effective tasks.
• Ensure shift work or on-call duty
• Suggest improvement opportunities and Ensure reconciliation of payment transactions