Information Technology Administrator

Company Description

Big Oh Tech is a global leader in IT solutions including software development, enterprise app development, staff augmentation, offshore outsourcing, and technical recruitment consulting. With a team of over 100 technology enthusiasts, we deliver scalable solutions to complex challenges, enhancing business revenue for our clients. Big Oh Tech is ISO 27001 & CMMI Level 3 certified, providing strategic, technical, and creative solutions. Our services encompass mobile app development, web development, and emerging technologies such as AI/ML, IOT, and blockchain, ensuring we stay ahead of the curve.

Responsibilities:

• Install and set up Linux, windows systems and servers for organization-wide setup.  
• Set up the architecture of the system, including back-end databases and scripts for specific applications and use cases for organization. 
• Install, maintain, debug applications such as Apache Tomcat, Apache, PM2, NGINX, PostGresDB 
• Troubleshoot problems, configure hardware and software, implement back up processes and assess systems for upgrades or replacement. 
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues 
• Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments 
• Evaluation of technology alternatives and vendor products. 
• Incidence management and root cause analysis 
• Perform routine system maintenance and resolve the issues  
• Review error logs and reported errors and seek out solutions
• Monitor system performance to prevent slowdowns and crashes.  
• Examine daily traffic logs and reports or receive direct reports from end users 
• Develop and deploy solutions so that the system remains usable for all personnel. 
• Assess and Implement security programs, Install and manage these systems, conduct updates, create passwords and run check for viruses and spyware. 
• Perform server administration tasks, including user/ group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly 
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure 
• Managing periodic reporting on the progress to the management and the customer 
• Perform routine/scheduled audits of the systems, servers including backups, security and performance 
• Perform regular backup operations (Daily, Weekly) and implement appropriate processes for data protection, disaster recovery, and failover procedures 

Qualification:

• Associate or Bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required 
• 2-5 years of database, network administration, system administration experience 
• System administration and IT certifications in Linux or windows or other network related fields are a plus 
• Strong knowledge of systems and networking software, hardware, and networking protocols 
• Experience with scripting and automation tools 
• A proven track record of developing and implementing IT strategy and plans 
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols 

Tools:

• Git/ Gitlab: Version control system and source code management setup 
• ELK/ Prometheus/ Zabbix/ Nagios/ Splunk: Continuous monitoring 
• Nginx/ Apache/ Tomcat/ IIS/ HAProxy: Web and Proxy server 
• Postgres, MongoDB, MySQL, Cassandra: SQL & NOSQL database 
• AWS/ Azure/ GCP: Public Cloud Platform 
• DNS, DHCP, Email, Linux, Windows, Network: Administrative Tools 
• Python/ Bash Shell/ Powershell/ Ruby: Scripting Language