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6.0 - 11.0 years
6 - 8 Lacs
Sriperumbudur
Work from Office
Role & responsibilities Provide technical leadership and expertise in safety engineering. Develop and implement innovative safety solution to complex problems. Collaborate with cross - functional teams to develop and impelement safety related projects. Develop and deliver safety training programs for employees. Collaborate with senior management to develope and implement organization wide safety policies and procedures. Mandatory Education : Diploma- RLI, M.E - Industrial Safety, Fire Safety & Environmental If Interested, kindly share your resume - recruitment.tn@mail.foxconn.com Preferred candidate profile HIRA JSA Safety Training Safety Inspection and Audit,EHS laws, Perks and benefits Cab, Food
Posted 3 weeks ago
5.0 - 10.0 years
3 - 6 Lacs
Chennai
Work from Office
Role & responsibilities Provide technical leadership and expertise in safety engineering. Develop and implement innovative safety solution to complex problems. Collaborate with cross - functional teams to develop and implement safety related projects. Develop and deliver safety training programs for employees. Collaborate with senior management to develop and implement organization wide safety policies and procedures. Preferred candidate profile Diploma or BE Engineer with Diploma in Industrial safety from RLI or ME Industrial Safety Engineer
Posted 3 weeks ago
9.0 - 14.0 years
15 - 25 Lacs
Thane
Work from Office
Role & responsibilities : Create a positive and developing climate, with respect to HSE&S. Manage and develop the personnel and working processes within the site wrt HSE&S. Ensure that site complies with all legal requirements Ensure that site meets AN HSE&S Standards and Directives. Establish plans and site objectives according to the objectives, frames and prioritizations of the business. Fulfil objectives with respect to improved HSE performance targets Ensure completion of all relevant statutory documentation related to HSE&S inline with local laws. Establish, apply and develop an efficient HSE&S Safety Culture for Site. Manage the HSE&S budget for the department/site. Lead, coordinate and execute HSE&S element of the projects chosen by the site. Participate and represent Site in external and internal HSE&S networks Compliance statutory matters for the multi BU site @ Thane. Hazard study leader Carryout the Hazard study of site and support other site in India on Hazard study PSM expert pool member and Site PSM champion Contribute to BBS program at site PTW compliance Ensure the implementation of MOC/RA/Hazard study/AIG/PSM Ensure time to time audits and rectification of HSE&S related concerns Preferred candidate profile : Engineering Graduate in Environmental Science + H/S/E Diploma in Industrial Safety 10+ years experience in Manufacturing Safety setup. Good knowledge of local laws & regulations & rapport with statutory bodies. Excellent interpersonal relationships.
Posted 3 weeks ago
3.0 - 5.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Dear Candidate, we are hiring for the position Safety Officer. Position Summary: We are looking for a proactive and experienced Safety Officer with 34 years of relevant experience in a manufacturing plant , preferably in the chemical industry . The ideal candidate will be responsible for ensuring compliance with health and safety regulations, conducting safety audits, training staff, and implementing effective safety protocols. Key Responsibilities: Develop, implement, and maintain safety policies and procedures in compliance with applicable local, state, and federal rules and regulations. Conduct regular safety audits, inspections, and risk assessments across the plant. Investigate accidents or incidents to identify causes and recommend preventive measures. Organize and conduct safety training sessions for employees and contractors. Monitor the use and maintenance of personal protective equipment (PPE). Maintain accurate records related to workplace injuries, incidents, and safety compliance. Liaise with regulatory bodies and ensure timely reporting and documentation. Required Qualifications & Skills: Bachelor’s degree in Safety Management, Engineering, or related field. 3–4 years of proven experience as a Safety Officer in a manufacturing or chemical plant . Familiarity with safety standards and compliance regulations (e.g., OSHA, Factory Act). Strong analytical and problem-solving skills. Good communication and interpersonal skills. Certification in Industrial Safety or NEBOSH (preferred). Compensation: Annual CTC: 4 – 5 Lakhs (depending on experience and qualifications for more details please reach out Venkat - 9381915043 or please share your CV to venkateswara.k@talent21.in
Posted 3 weeks ago
4.0 - 9.0 years
3 - 5 Lacs
Pune
Work from Office
Ensure the safety of employees and the workplace by identifying hazards, investigating accidents, enforcing safety regulations. Location - Rajangaon,Chakan Pune diploma/BE in safety engineering Contact - Miss Maya Ma'am 97678 97450
Posted 3 weeks ago
5.0 - 10.0 years
5 - 12 Lacs
Pune
Work from Office
Job Description: Safety Executive Job Details: Job Title: Senior Safety Executive Experience: 5-10 years in EHS roles Location: Pune Job Purpose: The Senior Safety Executive will be responsible for managing and enhancing workplace safety programs, ensuring regulatory compliance, and fostering a culture of safety across the organization. This role requires a proactive professional with a proven track record in safety management, risk assessment, and training. Key Responsibilities: Safety Management and Compliance: - Develop, implement, and maintain safety policies, procedures, and programs to meet organizational goals. - Monitor compliance with local, national, and international safety regulations, such as OSHA, ISO standards, or equivalent. - Prepare and submit safety compliance reports to regulatory authorities as required. Risk Assessment and Mitigation: - Conduct regular workplace inspections and risk assessments to identify hazards. - Develop and implement risk control measures to eliminate or reduce risks effectively. - Ensure proper functioning of safety equipment such as fire extinguishers, alarms, and PPE. Incident Investigation and Reporting: - Lead investigations for workplace accidents, incidents, and near misses. - Analyze root causes and prepare detailed reports with corrective and preventive action plans. - Maintain an incident reporting system and track progress on action items. Training and Awareness: - Plan and conduct safety induction programs for new employees and contractors. - Organize periodic training sessions on safety protocols, emergency preparedness, and hazard identification. - Develop safety communication materials such as posters, newsletters, and safety bulletins. Emergency Preparedness: - Create and regularly update emergency response plans for fire, chemical spills, or other hazards. - Conduct mock drills and evaluate the effectiveness of emergency procedures. - Ensure availability of first-aid kits, evacuation maps, and emergency contacts. Stakeholder Collaboration: - Work closely with department heads, contractors, and external agencies to enhance safety initiatives. - Represent the organization during external safety audits, inspections, or meetings with regulatory authorities. - Act as a key advisor to management on safety-related matters. Qualifications and Skills: - Bachelor's degree in occupational health, Safety, Environmental Science, or a related discipline. - Advance Diploma in Industrial Safety is mandatory. - Certifications such as ISO 14001, 45001 & 50001 will be an added advantage. - Minimum of 5-10 years of experience in safety management or similar roles. - Strong understanding of safety regulations, risk assessment methodologies, and EHS standards. - Excellent communication, problem-solving, and leadership skills. - Proficient in MS Office tools for report preparation and data analysis.
Posted 3 weeks ago
1.0 - 6.0 years
2 - 4 Lacs
Greater Noida
Work from Office
Candidate should be qualified fire and safety Diploma from Govt College.
Posted 3 weeks ago
10.0 - 13.0 years
12 - 14 Lacs
Pune
Work from Office
Job Description: We are looking for an experienced and result-driven Senior Manager - HSE to lead and implement robust Health, Safety & Environmental practices across industrial/infrastructure project sites. The candidate should have 12 to 13 years of hands-on experience in managing HSE systems, ensuring statutory compliance, conducting risk assessments, and driving a proactive safety culture. Location: Pune Industry Type: Oil & Gas / Power / Infrastructure / Industrial Construction Department: HSE Education: BE/BTech in any discipline Industrial Safety from State Technical Board Advanced Diploma in Industrial Safety (ADIS) or Post Diploma in Industrial Safety(PDIS) Key Responsibilities: Develop, implement, and monitor HSE policies and systems aligned with legal and corporate standards. Define HSE objectives, KPIs, and monitor performance across all project sites. Conduct site risk assessments, safety inspections, audits, and implement mitigation measures. Ensure full statutory compliance with health, safety, and environmental laws. Manage regulatory permits, renewals, and liaise with local authorities. Investigate incidents and near-misses, identify root causes, and implement corrective actions. Lead sustainability initiatives like waste management, energy efficiency, and water conservation. Train employees and contractors on HSE practices, conduct safety inductions and toolbox talks. Maintain Emergency Response Plans (ERP) and ensure emergency equipment readiness. Represent the company during external audits, client inspections, and regulatory visits. Coordinate with cross-functional departments (HR, Projects, Engineering) to embed HSE in daily operations. Regularly track and report HSE performance to senior management. Desired Candidate Profile: 12- 13 years of core experience in HSE roles within EPC, Oil & Gas, Power, or Industrial Infrastructure projects. Strong knowledge of Indian HSE laws, ISO 45001, ISO 14001, and audit management. Proven leadership in safety culture transformation and risk management. Excellent communication and stakeholder management skills. Proficient in HSE documentation, reporting, and emergency planning. Key Skills: HSE Management, EHS Compliance, Safety Audits, Risk Assessment, Incident Investigation, Industrial Safety, Emergency Response Planning, Sustainability, ISO 45001, ISO 14001, ADIS, PDIS, Construction Safety, Safety Training, Contractor Safety, Root Cause Analysis.
Posted 3 weeks ago
2.0 - 5.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Role & responsibilities Manages, implements and maintains required EHS operational processes to ensure company and employee awareness, comprehension and adherence to approved environmental, health and safety practices. Conducts oversight EHS and Quality inspections/audits of operations and subcontractors to ensure compliance to contract performance requirements and applicable EHS laws, regulations and standards. Implements hazardous and environmental waste management programs to ensure compliance with contractual requirements and applicable laws, regulations and standards. Modifies applicable SOPs and processes as required. Provides response to Customer concerns and findings. Tracks corrective actions taken in response to internal and Customer audit/inspection findings. Provides guidance and direction to achieve compliance with all applicable safety and quality standards and requirements. Acts as Safety Officer and EHS representative/liaison to the Customer. Establishes, maintains and communicates program metrics related to injuries and incidents. Includes reporting and liaison with Program Management Office (PMO). Maintain the accident/injury log such as the OSHA Form 300 or host nation equivalent for site operations. Oversees injury and rolling stock incident investigations. Ensures expedient injury and incident trend and causal analysis and reporting to Leadership, including recommendations to address identified issues. Maintains awareness of regulatory changes and disseminates safety-related bulletins, technical changes and literature to work site personnel. Maintains technical library. Provides leadership training and knowledge transfer to staff members and teams as necessary. Perform other qualified duties as assigned Preferred candidate profile
Posted 3 weeks ago
5.0 - 10.0 years
4 - 6 Lacs
Loni, Baghpat
Work from Office
Ensures a safe and healthy work environment by implementing safety policies. They investigate incidents, analyze data, and prevent accidents and injuries.nclude safety programs, maintaining compliance with regulations, and promoting a safety culture
Posted 3 weeks ago
1.0 - 2.0 years
3 - 4 Lacs
Mumbai
Work from Office
Following instructions and procedures to perform assigned tasks. Complying with all safety procedures and guidelines. Maintaining a clean and organized work area. Ability to follow instructions and procedures. Communicating effectively to ensure a smooth and efficient work flow.
Posted 3 weeks ago
0.0 - 2.0 years
2 - 4 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
MSV International Inc. is looking for Road Safety Expert to join our dynamic team and embark on a rewarding career journey. The Road Safety Expert is responsible for overseeing and managing key aspects of the role, including strategic planning, team coordination, and ensuring the achievement of objectives. Duties include analyzing workflows, optimizing processes, collaborating with cross - functional teams, and ensuring compliance with industry standards. Additionally, the role involves reporting on performance, identifying areas for improvement, and implementing innovative solutions to enhance efficiency and effectiveness.
Posted 3 weeks ago
2.0 - 7.0 years
3 - 4 Lacs
Raghunathpur, Sagardighi
Work from Office
Dear All, We are having an urgent opening for Safety Officer in West Bengal Location for an MNC Company . Position: Safety Officer/ HSE Officer Location: West Bengal Qualification: BE/ BTech & Diploma in Industrial Safety Experience: 7 - 12 years Job Responsibilities: Prepare HSE daily & monthly progress report. Prepare HSE incident and accident and near miss report and investigation report. Find out unsafe act and unsafe condition. All operation and maintenance work. Develop Safety plans,Safety manuals,method statements, and programs. Overall Project HSE monitoring checklists. Monthly activities and inspection to fulfill HSE requirement. Daily conducted Tool Box meeting. Accident Investigation. Interested Candidates please share your CV to recruiter1@kushalengineers.com Also mention following details: Experience: Current CTC: Expected CTC: Notice Period: Current Location:
Posted 3 weeks ago
2.0 - 7.0 years
3 - 4 Lacs
Bilaspur, Lara
Work from Office
Dear All, We are having an urgent opening for Safety Officer in Jharkhand Location for an MNC Company . Position: Safety Officer/ HSE Officer Location: Chhattisgarh Qualification: BE/ BTech & Diploma in Industrial Safety Experience: 2 - 7 years Job Responsibilities: Prepare HSE daily & monthly progress report. Prepare HSE incident and accident and near miss report and investigation report. Find out unsafe act and unsafe condition. All operation and maintenance work. Develop Safety plans,Safety manuals,method statements, and programs. Overall Project HSE monitoring checklists. Monthly activities and inspection to fulfill HSE requirement. Daily conducted Tool Box meeting. Accident Investigation. Interested Candidates please share your CV to recruiter1@kushalengineers.com Also mention following details: Experience: Current CTC: Expected CTC: Notice Period: Current Location:
Posted 3 weeks ago
2.0 - 7.0 years
3 - 4 Lacs
Chatra, Dhanbad, Jamshedpur
Work from Office
Dear All, We are having an urgent opening for Safety Officer in Jharkhand Location for an MNC Company . Position: Safety Officer/ HSE Officer Location: Jharkhand Qualification: BE/ BTech & Diploma in Industrial Safety Experience: 7 - 12 years Job Responsibilities: Prepare HSE daily & monthly progress report. Prepare HSE incident and accident and near miss report and investigation report. Find out unsafe act and unsafe condition. All operation and maintenance work. Develop Safety plans,Safety manuals,method statements, and programs. Overall Project HSE monitoring checklists. Monthly activities and inspection to fulfill HSE requirement. Daily conducted Tool Box meeting. Accident Investigation. Interested Candidates please share your CV to recruiter1@kushalengineers.com Also mention following details: Experience: Current CTC: Expected CTC: Notice Period: Current Location:
Posted 3 weeks ago
2.0 - 5.0 years
2 - 4 Lacs
Palghar, wada
Work from Office
Job Description: To support EHS Manager/ Lead in the day's activities. Monitoring the work permits and other activities on campus to ensure safe working. Ensuring the safe construction activities in co-ordination with PMC to ensure accident Free site. Regular inspection of the Fire pump room, service block, HSD yard, LPG banks and STP. Conducting risk analysis and ensuring the proper solution to avoid the risk & hazard. Record keeping and documentation of EHS related work. Inspection of machines, lifting tools and other equipment to ensure compliance and safe working. Checking firefighting and detection systems to ensure the proper working. Training to the construction workers and service staff. Ensuring the safety induction of workers in co-ordination with PMC. Ensuring contractors safety programmer Min Qualification: Diploma in fire, safety and environment Min Experience: 4 to 6 years
Posted 3 weeks ago
5.0 - 7.0 years
5 - 7 Lacs
Halol
Work from Office
Responsibilities: * Ensure compliance of legal rules & safety standards * Conduct regular safety audits & trainings * Develop & implement EHS policies & procedures * Manage HSE activities & incidents Knowledge of ETP, STP & EHS with Legal Compliance Office cab/shuttle Food allowance Annual bonus Provident fund Health insurance
Posted 3 weeks ago
2.0 - 5.0 years
3 - 6 Lacs
Chikkaballapura, India
Work from Office
Job Requirements 1.Responsible for implementing the Safety Management programs in the Factory 2.Implementation of ISO 45001 and TSHMS standards for sustaining and improving the OHS management systems. 3.Identifying, conceptualizing, and implementingimprovements related to OHS 4.Developing training modules. E-learning tools and Training and re-training of the work force on safety and emergency preparedness and checking the effectiveness through mock drills 5.Carry out the Hazard identification and Risk assessment and minimization measures is essential in line with standard. 6.Carryout Safety inspections in order to observe the physical conditions of work and the work practices Initiate action for removing the unsafe conditions and preventing unsafe actions by work force 7.Carry out the incident investigation and analysis - recording, reporting. investigation, corrective measures and analysis of trends 8.Knowledge of statutory and legal requirements related to OHS 9.Organize safety campaigns & other activities which will develop and maintain the interest in establishing and maintaining safety procedures. 10.Driving safety alert card system to capture near miss, unsafe acts and unsafe condition and to engage all categories of employees in safety management. 11.Ensuring the availability necessary firefighting measures. 12.Should have carried out OHS audits, Internal audits and fluent in communication with employees 13.Should be conversant with data compilation, interpretation, analysis, presentation and management reporting. Work Experience Graduate & ME In Safety / Advanced safety diploma in RLI/CLI 2 to 5 years of expeirence. \u2022High level of professionalism, integrity and commitment \u2022Ability to influence key stakeholders \u2022Ability to manage time and prioritise effectively \u2022Ability to analyse complex data, draw connections and advocate a coherent strategy for improvement \u2022Understanding of Legal requirements in Manufacturing \u2022ISO 45001 \u2022Understanding of Chemical, Electrical & mechanical Safety protocols \u2022Behavioural based safety understanding and Implementation \u2022Industry 4.0 \u2022Work place Ergonomics
Posted 3 weeks ago
5.0 - 10.0 years
8 - 12 Lacs
Madurai, Tiruppur, Salem
Work from Office
It s not just about your career or job title It s about who you are and the impact you will make on the world. Because whether it s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us. Mission Key missions of the position: Ensure that EHS, targets are met Ensure the full deployment of Global Standard Ensure to implement best safety practices Responsibilities Main responsibilities: Conduct regular risk assessments and implement measures to control workplace hazards. Plan and oversee emergency response procedures and drills. Ensure compliance with environmental, health, and safety regulations. Develop and deliver EHS training programs for employees. Investigate and report on accidents, incidents, and near misses. Monitor and analyze EHS performance and provide recommendations for improvement. Participate in the change management in EHS Conduct audits and assessments to identify areas for improvement. Stay informed about EHS best practices and regulatory changes. Knowledge in Warehouse, Chemical management Drive behavioral change and create a pro-active culture Reporting on EHS performance and progress with respect to the Global platform Ensure compliance with ISO 45001, ISO 14001 and other relevant standards. Promote a strong safety culture through awareness campaigns and employee engagement. Excellent communication and interpersonal skills to effectively interact with employees, management, and regulatory authorities. People Management: YES l NO If People Management, how many employees are managed? Number of people : 2 Budget Management: YES NO Required Candidate Profile Education/Training BE -Mechanical / Electrical / any degree ME-Industrial Safety (DISH approved college) Approved safety officer from DISH / Approved college from DISH Professional Experience How many years of professional experience in a specific professional area are required for the position? 5 to 10 years in Industrial safety Working knowledge in process Industries Like manufacturing Key Competencies (Transversal/Professional) Competence Level Safety Standards: Expert ISO 45001 & ISO 14001 Standard requirements: Advanced Global Standards: Advanced Legal: Advanced Risk Assessment: Advanced Languages English, Tamil Other Specifications Key knowledge on incident investigation People engagement and training skills Who are we? Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress and unlocks our customers potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com Our Commitment to Embrace Diversity: Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated. . .
Posted 3 weeks ago
7.0 - 9.0 years
9 - 11 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
The SHS Manager will be responsible for ensuring compliance with Indian environmental, health, and safety regulations, while leading the companys sustainability initiatives across the manufacturing facilities. This position plays a key role in minimizing risk, driving resource efficiency, and embedding a safety- and sustainability-focused culture across all levels of the plant. Key Deliverables Safety, Health & Environment This is a central role based at the head-office to monitor the SHS performance across several locations in the country and involves frequent travel to locations which could be up-to 50% of the time. Lead and guide a team of Site based SHS managers across different locations on day-to-day activities and embedding stronger management systems and plans Relate with leaders from operations and business teams to advise on SHS risks and help develop improvement plans. Manage occupational health programs, fire safety systems, and emergency preparedness drills. Ensure proper handling, storage, and disposal of hazardous materials. Sustainability The role involves remotely supporting global teams on developing and implementing sustainability programs aligned with corporate ESG goals. Track and reduce energy, water, and waste footprints of the facility. Be familiar with various levers and technology solutions available for decarbonization as applicable for manufacturing operations. Coordinate sustainability reporting (e.g., GHG emissions, carbon footprint, water and waste audits) and reporting on Environmental performance indicators for manufacturing. Promote renewable energy usage, green manufacturing practices, and circular economy principles. Engage employees and stakeholders through awareness programs and sustainability campaigns. Monitor and report on KPIs tied to ESG and global frameworks such as the GRI & CDP Requirements Bachelors or masters degree in Industrial safety, Environmental Engineering, Chemical Engineering, Sustainability or a related field. 7+ years of EHS experience in manufacturing organization, with exposure in sustainability-related role. Experience in a central coordinating role for multiple locations with exposure to variety of manufacturing systems is preferred. Proven track record of implementing management systems and sustainability projects. Excellent communication and stakeholder management skills. Proficiency in MS Office and EHS/Sustainability data management tools. Knowledge of ESG frameworks, energy efficiency programs. Postgraduate diploma in Industrial Safety or Sustainability with exposure to manufacturing operations. Certifications such as NEBOSH, Lead Auditor (ISO 14001/45001), or GRI. Knowledge of ESG frameworks, energy efficiency programs.
Posted 3 weeks ago
1.0 - 5.0 years
1 - 4 Lacs
Ahmedabad
Work from Office
Experience a vibrant work culture, where professional growth, well-being, and delivering exceptional results go hand in hand.At HitechDigital, we strive for unmatched quality in everything we do, helping you exceed expectations and achieve career success while also prioritizing your well-being. Annual Performance Excellence Awards Indoor Fun Fiesta The thrill and excitement of competitive indoor sports. Hitech Premier League Where Every Player Counts. Every Move Matters. Navratri Joyous Navratri festivities, dance, and vibrant celebrations await! Hitech Chef Carnival A feast of flavor, taste and friendly competition. Health & Well being Cultivating well-being, one step at a time.
Posted 3 weeks ago
10.0 - 15.0 years
7 - 8 Lacs
Hosur
Work from Office
Roles and Responsibilities Ensure compliance with statutory regulations such as Tamil Nadu Pollution Control Board (TNPCB), Environment Health Safety (EHS), and Hazardous Waste Management. Conduct regular safety inspections to identify potential hazards and implement corrective actions. Develop and maintain effective waste disposal procedures for industrial processes. Provide training on fire safety, accident investigation, STP/ETP operations, incident investigation, and EHS management. Collaborate with cross-functional teams to develop emergency response plans. Desired Candidate Profile 10-15 years of experience in Industrial Safety & Environment Health Safety (EHS) role. Diploma/B.Tech/B.E. degree from a recognized institution. Strong knowledge of EHS Management principles and practices. Proficiency in Fire Safety protocols and procedures.
Posted 3 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Skill required: Advertising Review - Customer Service Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities.Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for 2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferred Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and English language skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Review, classify and/or remove content according to client guidelines, using specific tools and channels Roles and Responsibilities: o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. o Maintain detailed records of customer issues and feedback for quality and training purposes. o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety team Qualification Any Graduation
Posted 3 weeks ago
15.0 - 24.0 years
18 - 30 Lacs
Hazira
Work from Office
Interpretation of SMS standards Conduct field visit and audit to verify the implementation of SMS elements Discuss with SMS team to understand the challenges Preparing Safety Technical training modules Conduct awareness program on SMS Developing MIS
Posted 3 weeks ago
10.0 - 20.0 years
10 - 20 Lacs
Hazira
Work from Office
• Conduct Pre-job meeting and assess the risk • Competency building • Behavior based safety and conducting on field behavior observations. • Rolling out Safety Interventions programs • Act as a coach to workers • Develop and issue monthly MIS
Posted 3 weeks ago
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