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5.0 - 10.0 years
4 - 6 Lacs
Kolkata, Ahmedabad, Howrah
Work from Office
Diploma / B.E - Mechanical Engineer with 5 to 8 years of experience in Sales Department in Plastic Processing / Pipe Extrusion Machinery. Identify & pursue new business opportunities for plastic pipe extrusion machinery within the assigned territory. Required Candidate profile Develop & maintain strong relationships with customers, consultants, & key decision makers in the plastic processing industry. Represent company at trade shows, industry conferences & customer events. Perks and benefits Negotiable - Depending Upon Candidate & Experience
Posted 1 month ago
3.0 - 8.0 years
5 - 9 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Sales engineer required for a transformer testing(MNC listed company) for gurugram location , delhi ncr Qualification - b.tech electrical mandatory Exp- min 4 yrs Salary- upto 9 lacs skills- sales B2B transformer manufacturing company and EPC sites Required Candidate profile To generate in-house testing business of Distribution Transformer, Energy Meter, Cable, Insulator, Switchgear, Conductor , Transformer Oil, CRGO etc. from utilities of Delhi NCR, Haryana & Punjab
Posted 1 month ago
20.0 - 30.0 years
40 - 60 Lacs
Pune
Work from Office
Roles and Responsibilities Develop and execute business strategies to drive growth, profitability, and revenue maximization for the machine division. Identify new market opportunities, build relationships with key customers, and acquire new businesses to expand the company's presence in the industry. Manage existing customer accounts through effective communication, problem-solving, and relationship-building to ensure high levels of satisfaction and retention. Collaborate with cross-functional teams to develop innovative solutions that meet customer needs and improve overall operational efficiency. Analyze market trends, competitor activity, and internal data to inform strategic planning decisions. Desired Candidate Profile 18-24 years of experience in a similar role within the engineering & construction industry. MBA/PGDM degree from a reputed institution (Any Specialization). Proven track record of success in New Business Development, Key Account Management, New Market Development, Profit Growth, Business Strategy development.
Posted 1 month ago
0.0 - 4.0 years
1 - 4 Lacs
Pune
Work from Office
Role & responsibilities 1.Understanding the requirements of the customers. 2.Doing market research finding out their target customers. 3.Calling the customers,setting up appointments or generating enquiries. 4.Visiting the customers as per need. Preferred candidate profile Bachelor's degree in Engineering, preferably in Mechanical,Electrical,Electronics, or a related technical field. Proven experience in a technical sales or pre-sales role within the mechanical products or related industry.Or a fresher with good communication skills looking to explore marketing and sales. Strong knowledge of Engineering products, systems, and technologies, with the ability to understand and articulate their technical features and benefits. Familiarity with [specific mechanical technologies, such as CAD/CAM software, CNC, Machine tools, Cutting tools, plastic, packaging, Injection moulding, simulation tools, Sheet metal, Steel, Automotive, Cutting tools etc. Excellent communication skills with the ability to translate complex Engineeringl concepts into easily understandable language for non-technical audiences. Strong presentation skills, with the ability to engage and persuade audiences using technical demonstrations and visual aids. Ability to work independently, manage multiple tasks, and adapt to changing priorities. Willingness to travel for customer meetings, trade shows, and industry events as needed. Strong problem-solving skills and a customer-centric mindset. Prior experience in [industry-specific mechanical products, systems, or solutions] is a significant plus. Perks and benefits Base salary plus performance incentives Breakfast and lunch. Performance-based unlimited appraisals.
Posted 1 month ago
2.0 - 5.0 years
3 - 4 Lacs
Tiruchirapalli
Work from Office
Position: Sr. Sales Engineer Location: Thiruverumbur, Trichy Industry: Industrial Equipment & Supplies Company: Integrated Agencies Salary: 30,000 35,000 per month + Incentives Call Us: 99447 26976 Email: gm@integratedagencies.in Food allowance Health insurance Annual bonus
Posted 1 month ago
1.0 - 5.0 years
3 - 4 Lacs
Raigarh, Ujjain, Raipur
Work from Office
Roles and Responsibilities INTRESTED CANDIDATES CAN CONTACT - 7869830628 Manage sales activities for industrial machinery products, including heavy machinery and capital goods. Provide technical support to customers through sales engineering services. Develop new business opportunities by identifying potential clients and building relationships with existing ones. Collaborate with cross-functional teams to resolve customer issues and improve overall satisfaction. Analyze market trends and competitor activity to stay ahead in the industry. Desired Candidate Profile 1-5 years of experience in industrial product sales or related field (technical sales). B.Tech/B.E. degree in Any Specialization or Diploma in Civil from a recognized institution. Strong understanding of analytical instruments, equipment sales, industrial consumables, industrial machinery, industrial products, machinery sales, technical sales principles.
Posted 1 month ago
0.0 - 1.0 years
3 - 3 Lacs
Greater Noida
Work from Office
Key Responsibilities: Assist in day-to-day production operations Learn and apply manufacturing processes, SOPs, and quality standards Coordinate with design, quality, and stores teams for smooth production flow Monitor production schedules and support supervisors in meeting targets Participate in lean initiatives, 5S, and continuous improvement activities Prepare basic reports and maintain documentation related to production metrics Comply with all safety, quality, and operational guidelines on the shop floor Key Skills: Basic knowledge of manufacturing/fabrication processes Familiarity with reading engineering drawings Good communication and coordination skills Problem-solving attitude and eagerness to learn Knowledge of MS Office / ERP tools (preferred)
Posted 1 month ago
1.0 - 6.0 years
3 - 8 Lacs
Hyderabad, Chennai, Mumbai (All Areas)
Work from Office
* Designation: Sales Engineer/Sales Manager * Department: Industrial Laser Machinery * Location - Rabale ,Navi Mumbai * Experience: 01 to 06 Years experience Mandatory Skills: * Must have experience of selling of Heavy CNC Laser Cutting Machine Perks and benefits Incentives & performance-based bonuses
Posted 1 month ago
1.0 - 6.0 years
1 - 5 Lacs
Nagpur
Work from Office
Sale: Sell industrial products air compressors, to customers in power plants & Industry & recommend suitable products. Service :Install ELGi air compressors at client sites. Perform maintenance & troubleshoot mechanical, electrical,& pneumatic issues
Posted 1 month ago
5.0 - 10.0 years
10 - 15 Lacs
Bengaluru
Work from Office
Designation: Service Head Job Location: North Region- South Region - West Region - East Region Qualification: B.E/B.Tech in Electrical or Mechanical, Diploma (Engineering), MBA/PGDM preferred. Industry Preference: Candidates from the woodworking, CNC machinery, or capital equipment industry will be preferred. About Woodtech Consultants Private Limited Woodtech Consultants Pvt. Ltd. is a pioneering consultancy and service provider in the woodworking sector, operating since 2001. With a strong presence across India, Asia, and Africa, we offer comprehensive turnkey project solutions, high-precision machinery, training, and dedicated after-sales support. Our state-of-the-art demo center in Bangalore features over 35 advanced machines, supported by a robust infrastructure for stocking and distributing imported equipment. Our reputation is built on technical strength, prompt service, and a commitment to customer success. Job Description Service Head Key Responsibilities: Leadership & Strategy Lead and manage the national Service Operations team across all listed locations. Define and implement service strategies focused on customer satisfaction, operational excellence, and profitability. Supervise regional service teams and foster a performance-driven culture. Coordinate with management on planning, process improvement, and cross-departmental collaboration. Operational Oversight Monitor installation, commissioning, and training of CNC and other woodworking machines. Ensure timely and high-quality after-sales service. Oversee preventive maintenance, troubleshooting, and service call resolutions. Track field performance metrics and improve service TAT (Turnaround Time). Client & Technical Support Address escalated service concerns and provide expert-level solutions. Ensure coordination with the Spares Team for availability and timely delivery of parts. Lead initiatives to train customers on operations, applications, and machine upkeep. Financial Management Manage service billing, payment follow-ups, and cost control measures. Drive operational efficiency and optimize resource utilization within the department. Desired Candidate Profile: Experience: Minimum 810 years of experience in service management, preferably in woodworking, CNC machinery, or capital equipment industries. Skills: Excellent leadership and team management abilities Strong communication skills in English and at least one regional language Analytical thinker with strong decision-making and planning skills Proven track record in handling technical service escalations and leading multi-location teams Ability to handle high-pressure situations and multitask efficiently Job Benefits & Perks: Competitive Salary Performance-Based Incentives and Bonuses Opportunity to travel across domestic and international locations Career progression in a rapidly growing and technically advanced organization
Posted 1 month ago
3.0 - 8.0 years
3 - 6 Lacs
Vapi
Work from Office
Role & responsibilities To drive the Sales of printers for Control Point in a particular assigned territory. To operate out of the Branch Office or work as Resident Sales Engineer. Drive Sales for Area assigned and to focus on the IB business for respective sale. Ensure Training /Seminars for Customers on the existing as well as new products and any new features. Ensure regular visits to the medium Size Customer Accounts. Working on competitors accounts and converting then to CPL account. Ensure repeat orders. Send Daily, weekly and monthly report to Branch Manager/Branch Sales Manager/Business Development Manager. To operate out of a resident location, if required and take ownership of the resident location in terms of all sales activities. Payment Collection as per agreed PO Terms. Ensure territory coverage/scanning/visits. Ensure optimal utilization of existing resources and proper tour planning. Fulfil the assigned sales target in terms of the nos. of printers booked/the sectors covered the target industries reached. The territory coverage done/Price realisation achieved/customer satisfaction level achieved/ timely collections of printer over dues. Ensure after sales support and help in installation process. Regulatory and Statutory Compliance updation to be done on regular basis. Update Product, Market and competitor knowledge from time to time. Preferred candidate profile Should have done Technical Sales Should have worked in direct Sales Should have done sales of Capital Goods Have good knowledge of the territory he will work in
Posted 1 month ago
3.0 - 8.0 years
3 - 7 Lacs
Gujarat
Remote
As a sales manager - Responding to existing customers. Sales activities and customer visits for ongoing business negotiations and existing customers. New business development. Marketing research, target list creation, sending appointment e-mails, and making appointment phone calls. Conduct a customer visit. Filtration laboratory testing and report preparation. Preparation of quotations, quotation specifications, and proposals. Required Skills/Experience- Up to 3 years of experience in the field of industrial machinery. Bachelor's degree in mechanical engineering or related field. Strong interest and basic knowledge of mechanical engineering. Excellent communication and interpersonal skills. High energy and enthusiasm for new business development. Ability to work independently and as part of a team. Willingness to travel and meet with customers. It is a work from home but whenever there is a requirement then you have to visit customers place. Business-level English Bachelor's degree in mechanical engineering or related field. They are comfortable with any Industrial machinery experience.
Posted 1 month ago
2.0 - 4.0 years
2 - 3 Lacs
Cherthala
Work from Office
Experience: Prior hands-on experience is mandatory. Applicants should have worked in similar industrial environments, preferably in manufacturing or feed production units, with practical exposure to the operation and upkeep of machinery. Skill: Strong technical skills in one or more of the following: welding, mechanical fitting, electrical maintenance, or boiler operation Ability to troubleshoot and repair basic equipment faults Familiarity with safety protocols and maintenance routines in a manufacturing setting Team-oriented with good problem-solving abilities and a proactive approach to operational challenges Role: Selected candidates will be responsible for operating and maintaining industrial machinery and equipment used in the production of aqua and animal feeds at Amalgam Nutrients Feeds Ltd. Duties include routine equipment checks, ensuring smooth production flow, carrying out minor repairs, and adhering strictly to safety and quality standards to ensure uninterrupted plant operations. Benefits: Compensation will be based on the candidate s experience, skill level, and performance during the selection process. Additional benefits may be provided as per company policy.
Posted 1 month ago
2.0 - 4.0 years
4 - 4 Lacs
Pune
Work from Office
Sell filtration systems, housings, cartridges, skids & UF systems Target industries: Automotive, Paints, Chemicals, Pharma, F&B, Water, Oil & Gas Prospecting, 45 customer visits, quoting, follow-up, closing orders Travel ~2 weeks/month outside
Posted 1 month ago
4.0 - 7.0 years
5 - 15 Lacs
Mumbai, Ahmedabad, Delhi / NCR
Work from Office
Role & responsibilities Drive business growth for the product within the assigned region with confidence and strategic acumen. Utilize CRM platforms such as Salesforce, Zoho, or SAP to manage customer relationships and sales processes effectively. Engage in direct customer interactions, including in-person visits, to foster strong business relationships. Develop and execute strategic action plans that align with organizational goals, with a strong focus on profitability. Create and deliver impactful presentations to clients and stakeholders with confidence. Maintain accurate daily and monthly sales reports, including forecasting insights to identify revenue growth opportunities and potential action plans. Preferred candidate profile MBA in Marketing with a Mechanical Engineering background. Proficiency in CRM systems like Salesforce, Zoho, or similar platforms. Strong willingness to travel as per business and client requirements. Excellent command of English and the local language. Expertise in PowerPoint for creating and delivering professional presentations. Perks and benefits Opportunity to Work with Industry Leaders Exposure to global clients and top-tier professionals in the industrial equipment sector. Health & Wellness Benefits Comprehensive medical insurance for employees and their families. Career Growth & Development Opportunities for professional training, certifications, and career advancement. Sales Commissions & Rewards – Lucrative commission structures and recognition for top performers. Travel Allowance – Reimbursement for business-related travel expenses. Work Tools & Technology – Access to cutting-edge CRM and sales tools to enhance productivity. Hybrid Work Flexibility – Flexible work arrangements (if applicable). Team Outings & Employee Engagement – Annual retreats, team-building activities, and celebratory events.
Posted 2 months ago
3.0 - 5.0 years
1 - 4 Lacs
Nagpur
Work from Office
Promote & sell industrial products, particularly air compressors, to customers in power plants & Industry. Identify & pursue new business opportunities to achieve sales targets. Understand customer requirements & recommend products and solutions.
Posted 2 months ago
3.0 - 6.0 years
6 - 8 Lacs
Noida, Ghaziabad, Greater Noida
Work from Office
Cutting Tools/machine tools manufacturing industry Handling Sales Team Dispute resolution/Sales strategy setting & execution. Sales Tour management Sales Team management Having experience in Machine Tool/Cutting Tools/Steel manufacturing industry Required Candidate profile Target setting of Sales team.
Posted 2 months ago
4.0 - 9.0 years
3 - 6 Lacs
Gurugram, Bengaluru, Delhi / NCR
Work from Office
Extensive exp. of Lead generation, RFQ and feasibility review, commercial negotiations, key account management, budgeting, new product development, Pricing & spare Part sales as Profit Head Centre. Identify the new prospective business opportunities Required Candidate profile Graduate Male 4-6yrs exp in Industrial Sales , (B2B) Having Industrial Laundry experience in sales will be added advantage
Posted 2 months ago
3.0 - 5.0 years
2 - 4 Lacs
Hyderabad
Work from Office
Air Compressors Sales Executive: We are looking for a results-driven and motivated Sales Executive to promote and sell air compressors and related industrial equipment to clients across various industries. The ideal candidate will have a strong technical understanding of compressed air systems and the ability to match customer needs with effective solutions. Key Responsibilities: Identify and target potential customers in industrial sectors requiring air compressors and related machinery. Promote, demonstrate, and sell air compressors, accessories, and maintenance services to meet sales targets. Build and maintain strong, long-term relationships with new and existing clients. Conduct site visits to understand customer requirements, offer tailored solutions, and provide technical consultations. Prepare and present accurate quotations, proposals, and follow up on leads in a timely manner. Stay updated on product knowledge, industry trends, and competitor activities. Coordinate with technical and service teams to ensure seamless customer experience from sale to after-sales support. Maintain records of sales activities, forecasts, and customer interactions using CRM tools. Required Skills and Qualifications: Proven experience in industrial sales, preferably in air compressors or related equipment. Solid technical knowledge of air compressor systems, their applications, and service requirements. Strong interpersonal and negotiation skills with the ability to close sales effectively. Self-motivated, target-oriented, and capable of working independently or as part of a team. Excellent communication and presentation skills. Proficiency in MS Office and CRM software. Diploma or degree in Mechanical/Electrical Engineering or a related field is preferred. Having a valid drivers license, and own bike to travel to client sites. Preference: Should stay in Suraram or Nearby locations Should have own bike to be more efficient in completing the work. Only Gents are hired for this job vacany.
Posted 2 months ago
1.0 - 4.0 years
2 - 3 Lacs
Udaipur, Jaipur
Work from Office
Urgent requirement for Sales Representative Industrial Sales Experience required- Cutting Tools, Bearing Sales, Lubricants Sales, Machine Tools, Valves, CNC VMC Sales. Location- Jaipur Key Responsibilities Achieve month-wise sales objectives in his/her area Overall Volume, GSV and NSV Target. Build strong relationship with customers; retain and maintain the current customer base (arrest churn). Ably capture customer needs and address them through solution selling. Collection in line with credit terms offered by DB. Generate customer leads, initiate customer product trials and acquire customers in his/her territory. Work with DBM towards increasing Share Of Wallet with current customer. Ensure that any supplies to customer are made in line with agreed terms and agreed process. Responsible for maintaining relationships within customer hierarchy and for reviewing the customer contract performance periodically. Ensure timely escalation and resolution of customer complaints. Support customers with inventory optimization. Support the inventory management at DB with market insights. Support territory business development plans. Educate customers on new products and customer / consumer benefits. Keep self-updated on latest product, technologies and WoW as required. To complete all assigned training programs on time. Fully comply with our BP Code of Conduct and local competition legalization. Ensure compliance with country regulations, BP Group, Segment and regional policies and standards. Act in a manner consistent with the BP Values & Behaviors by leading through our values, building enduring capability and maximizing value by strictly adhering to safe, Ethical & compliant behavior for all activities in the market including company processes for Distributor Claim Management. Educational Requirement Engineer /Diploma / Graduate Experience Requirement Tenure: Minimum 1+ years Nature of Experience: Industrial operations Any Interested Candidates Share CVs for this mail Id :- sunny.kumar@smollan.co.in
Posted 2 months ago
1.0 - 5.0 years
2 - 4 Lacs
Ernakulam, Pune, Coimbatore
Work from Office
Role & responsibilities Candidates with experience in Industrial sales ,Fresh/Experienced Engineering Graduates/Diploma holders in any discipline, with good communication skills, ready to travel extensively in the given area. Well organized, Maintaining and improving relationship with clients. Managing Development of New Projects Knowledge in sales force website. Responsible, energetic, and self-motivated. Good and Quick Learner ability to establish strong internal and external customer Relationship Preferred candidate profile Participate and contribute in developing and implementing Strategy for meeting Business Targets for OEM sales .Help develop and implement Strategy to capture new business market/ industries/regions.
Posted 2 months ago
10.0 - 20.0 years
15 - 30 Lacs
Sanand, Ahmedabad
Work from Office
Job description : Lead Fabrication engineer is responsible for the management and integration of new site construction activity and shop activities to ensure smooth execution and quality products are delivered as required by the business and internalization plan. In addition, they are knowledgeable on turbine diaphragm, current manufacturing technologies including automation and digitalization, supervision of site construction, erection and commissioning of structure and building according to design and specifications with thorough risk assessment in line with EHS framework. Demonstrate appropriate leadership behaviors to guide the team. Drive and coordinate the execution with (SQDC)Zero deviation in Safety and Quality. Roles and Responsibilities Managing and instructing the site supervisors, engineers, workers, setting their schedules, and monitoring their performance. Ensure 100% EHS compliance for daily operations within factory and at project sites. Promote diversity, equity, and inclusion as walk-the-talk of leadership quality. Ensuring all health and safety guidelines are followed strictly. Maintains a safe, secure, and healthy work environment. Conducting regular site inspections and addressing any potential hazards immediately Monitor and maintain the high-quality work during construction work and change management. Assesses safety in day-to-day work and takes care of the necessary permits. Drive project schedule and site readiness (Plan v/s Actual) Prepare and follow blueprint of future-ready factory operations and implement initiatives in various areas using state-of-the-art technologies and smart factory concepts (Including automation, digitization, robotics, machine learning, paper less factory etc.) Ensure that the business strategy is translated and cascaded down with implementation throughout the functional areas. Drive early integration of lean principles in process development for new product introductions, and hands-on initiatives to drive process improvement. Drive manufacturing excellence initiatives such as sustainability, smart manufacturing, and operational efficiency measurements including throughput, labor hours, cycle time, product cost & overall productivity. Strive excellence in the manufacturing processes to benchmark them against best in the world to emerge as Center of Excellence (COE) in large nuclear steam turbine manufacturing as well as service repairing. Daily monitoring and progress report out to leadership and overseeing the progress of all construction activities. Deep understanding of Nuclear & Services Projects Customer Mindset and able to cascade the requirements within organization Maintain housekeeping (5S), guide, monitor and supervise compliance with all safety standard, environment policy and norms (in line with ISO 9001, ISO 45001, ISO 14001, ISO 19443, ISO 3834-2 etc.) to ensure safe and healthy working environment. Knowledge of safe working load (SWL), Signals, slinging, anchored loads, unstable loads, winches, routine, and non-routine lifting activities, Thorough understanding technical knowledge of overhead cranes and mobile cranes and basic requirement of maintenance checks and general guidance for all cranes and hoist operation of before, during and after lift. Leads and coaches team members in a positive manner to maximize their potential and their contributions to key performance goals for the company. Assists in production/construction scheduling to ensure optimal utilization of equipment and people for best possible results Create awareness among team to raise stop work/quality concern on small deviations, unsafe act/unsafe conditions during work. Closely work with Process engineer/engineering team for any improvement on current manufacturing process/new upcoming projects Identify training need of the team based on the skill assessment and new project requirement. Control, Organize, monitor production operations as per plan, implement corrective action as necessary. Make recovery plan for delays, implement, and ensure targets agreed are achieved Ensure correct allocation of resources to make the Lean concepts deployment a success, make problems visible, and allow problem solving to take place. Lead and guide the team to develop & execute objectives for self & others with alignment to short-term & long-term business goals of the organization. Conduct Gemba walk to improve EHS & 5S in the respective area of the shop Responsible for execution cost (estimate Vs actual) Drive new product qualification and prepare related documentation. Basic Qualifications(requirements): BE/BTech/Diploma in Mechanical /Production min 10 years of relevant experience min 5-year core experience of Manufacturing/method of heavy machining and assembly, fabrication of large casings or similar types of product line.
Posted 2 months ago
1.0 - 5.0 years
1 - 4 Lacs
Udaipur, Jaipur, Vadodara
Work from Office
Urgent Hiring For Industrial Sales Representative At Leading Lubricant Company Urgent Requirement for Industrial Sales Engineer At Lubricant Industrial Oil Cutting tools Bearing Chemical Metal Working Fluid Cement Industry Location- VADODARA, Ahmedabad, Nashik, Mumbai, Jaipur Fresher Also Welcome BE Mechanical and Diploma Mechanical With 1 year experience 8080807740 Vishwas.tamse@smollan.co.in Lubricant oil Industrial sales We at Smollan India Pvt Ltd are looking for Sales Representative for Industrial Sales Qualifications- (MECHANICAL) B.Tech/Engineer/Diploma Monthly Salary :- 24k to 35k CTC Location- Ahmedabad, Jaipur, Nashik, Mumbai Experience Required- * 0 to 2 year experience of B2B/ Industrial sales, lubricant and cutting tools, CNC VMC, Cut We at Smollan India Pvt Ltd are hiring for Industrial Sales Representatives to join our team. This is an excellent opportunity for freshers and experienced professionals to grow in the field of lubricant oil industrial sales. Job Details: Position: Industrial Sales Engineer Industry: Lubricant Industrial Oil, Cutting Tools, Bearings, Chemicals, Metal Working Fluids, Cement Location: Ahmedabad, Surat, Pune, Jaipur, Nashik, Mumbai Eligibility Criteria: • Qualification: BE/B.Tech Mechanical or Diploma in Mechanical Engineering • Experience: 02 years in B2B/Industrial Sales (Lubricants, Cutting Tools, CNC/VMC, Cutting Oils) • Salary: 24,000 to 35,000 CTC per month Key Responsibilities: • Achieve monthly sales targets (Volume, GSV, NSV). • Build and retain customer relationships. • Understand and address customer needs with solution selling. • Generate leads, initiate product trials, and acquire customers. • Ensure timely collection in line with credit terms. • Support customers with inventory optimization and provide market insights. • Educate customers on new products and benefits. • Comply with all company policies and regulations. Why Join Us? • Opportunity to work in a leading organization in the lubricant industry. • Exposure to dynamic industrial sales processes and cutting-edge products. • Competitive salary and benefits. If interested, please share your updated resume immediately to: vishwas.tamse@smollan.co.in WhatsApp: 8080807740
Posted 2 months ago
15.0 - 22.0 years
45 - 50 Lacs
Sanand, Ahmedabad
Work from Office
Full Time with Top German MNC Service strategy and operations management Develop and implement a comprehensive service strategy that is closely aligned with the company's overall business goals, with a focus on enhancing customer experience (CX), reducing TCO, and prolonging the service life of products Create long-term, medium-term, and short-term service business plans, ensuring seamless alignment with organizational objectives and effectively deploying resources to achieve desired outcomes Plan, budget, and strategically allocate resources, including manpower, tools, and equipment, for field service (FS), ensuring optimal utilization and efficiency in service delivery Drive the achievement of business key performance indicators and other annual service objectives, closely monitoring performance metrics, analyzing data, and implementing targeted strategies to continuously improve service performance Oversee the management of the repair facility, including the implementation of technical modernization initiatives, budgeting, and efficient resource allocation, to enhance repair capabilities and optimize operational efficiency Develop comprehensive plans, schedules, and deployment strategies for service activities across field service (FS), repair centers (R), spare parts (SP), and remote field (RF) service, ensuring timely and high-quality service delivery to customers Lead the development and negotiation of service offers, effectively managing service contracts, and overseeing contract management processes to ensure compliance with contractual obligations and maximize customer satisfaction Digitalization of Service Process and Offerings Product lifecycle management and operations support Implement strategies for management of entire product life cycle, including installation, commissioning, retro fitment, and replacement, while maintaining consistent and meaningful customer connections throughout, ensuring smooth transitions and promptly addressing any customer concerns or issues Promote and drive the adoption of Annual Maintenance Contracts (AMC) and Annual Rate Contract (ARC) among customers, highlighting the benefits of ongoing support and service, engaging with customers to provide comprehensive information, address queries, and facilitate informed decision-making Facilitate training programs for associates, channel partners, and customers to enhance their knowledge and skills related to the product and services, collaborating with stakeholders to develop and deliver tailored training modules, workshops, and webinars Conduct Installation base (iBase) mapping to accurately capture and manage customer information, interactions, and preferences, utilizing the Installation system to maintain a comprehensive database and leverage customer insights for personalized interactions and tailored solutions Streamline and automate processes to simplify and enhance the customer experience, identifying optimization opportunities, leveraging technology solutions, and refining customer touchpoints to improve efficiency and meet customer expectations Implement effective inventory management practices to ensure optimal stock levels and availability of spare parts, collaborating with cross-functional teams to forecast demand, monitor inventory, and establish efficient replenishment processes Develop and execute a comprehensive spare parts stocking strategy with assortment management, analyzing data, customer demand patterns, and market trends to determine the optimal assortment of spare parts, collaborating with suppliers to ensure timely availability while considering cost-effectiveness and quality standards Service excellence and market development Conduct industry benchmarking and analysis to identify market trends, competitor strategies, and best practices, enabling the development of effective service strategies and operational improvements. Represent the Service department in various industry forums, conferences, and customer meetings, showcasing the company's service capabilities, sharing insights, and building strong relationships with key stakeholders. Build and nurture strong relationships with key customers, understanding their unique requirements, proactively addressing their concerns, and providing tailored solutions to enhance customer satisfaction and loyalty. Drive and oversee special service initiatives, involving high financial involvement in decision-making, by conducting feasibility studies, cost-benefit analysis, and risk assessments to ensure successful implementation and achieve desired outcomes. Collaborate with global teams to deploy and localize global service initiatives in the local market, adapting processes, tools, and programs to meet regional requirements while maintaining alignment with global standards. Gather market intelligence and insights, including customer feedback and industry trends, and provide timely and relevant information to the Price department to support the development of competitive local pricing strategies for spare parts, repair services, and other service offerings Continuous expansion of service network Development of Service portfolios based on market demands Service quality and compliance Monitor customer complaints across the organization with defined service level agreements (SLAs) and regularly review them with management and associated departments to ensure prompt resolution and customer satisfaction Ensure timely closure of customer complaints by coordinating with relevant teams, tracking progress, and implementing effective escalation and resolution processes Handle and manage warranty processes, including claim handling, documentation, and coordination with relevant departments to ensure efficient and effective resolution Conduct audits to assess compliance with internal policies, industry regulations, and quality standards, identifying areas for improvement and implementing corrective actions as necessary Drive compliance topics within the organization by promoting awareness, providing training programs, and ensuring adherence to regulatory guidelines and company policies Team leadership and development Lead the team by setting clear performance goals, providing regular feedback, and supporting the professional growth of team members through coaching, mentoring, and training opportunities. Plan and execute comprehensive talent management strategies, including recruitment, onboarding, and development programs, to attract and retain top talent, both within the organization and with Channel Partners who work with the Service team. Implement upskilling and reskilling initiatives to ensure that team members are equipped with the necessary knowledge and skills to effectively support the newest products and solutions Manage service teams by establishing efficient workflow processes, optimizing resource allocation, and monitoring performance metrics to ensure the timely and high-quality delivery of services Promote positive leadership practices by leading by example, encouraging open communication, fostering a culture of trust and empowerment, and recognizing and rewarding team achievements. Handle administrative responsibilities related to team management, such as budgeting, resource planning, and performance tracking, to ensure the smooth operation of the team and alignment with organizational goals. Drive initiatives to enhance the company's Great Place to Work (GPtW) status by implementing employee engagement programs, conducting regular surveys to gather feedback, and implementing action plans to address areas of improvement Qualifications Qualification : B.Tech / B.E. Mechanical (MBA Preferred) Experience : 18 to 22 Years of relevant Experience Functional Competencies In-depth domain knowledge Market insights and understanding Customer relationship management Strategic thinking and strategy development Business acumen Contract management Account management Sales forecasting Service delivery management Customer retention strategies Industrial benchmarking Competitive analysis Analytical skills Pipeline and resource management Team building and management Service Process Improvement Cost analysis and management Behavioral Competencies Leadership skills Communication Customer Focus Relationship Building Problem Solving Strategic Thinking Adaptability and agility Team Management Results Orientation Emotional Intelligence Collaboration Influence and Persuasion Time Management Resilience Innovation
Posted 2 months ago
3.0 - 8.0 years
3 - 6 Lacs
Kolkata
Work from Office
Role & responsibilities We need candidates who have experience in marketing industrial equipments in various industries like steel plants, power plants, railways, defence etc. Understanding customer requirements, site visiting, proposing various ideas related to our equipments to customers, following up and doing all necessary activities to bring orders. Lucrative incentives will be provided over and above salary. Preferred candidate profile A candidate with engineering or science background will be preferred. Candidates, having previous good experience of industrial marketing will be preferred. Perks and benefits ESIC, PF, Incentives
Posted 2 months ago
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