Implementation Specialist

Role Overview: As an Experienced Implementation Analyst at Docyt, you will be a valuable member of the Customer Success (CS) team. Your role will involve working in collaboration with the implementation team under the guidance of the Manager of Implementations. Your primary objective is to provide value to customers by leveraging Docyt's software. A crucial aspect of your responsibilities will be to determine customer requirements and configure solutions accordingly. This will encompass activities such as customer onboarding, conducting training sessions, verifying data accuracy, and delivering continuous support post software adoption. Key Responsibilities: - Drive implementation milestones by meticulously planning and executing tasks to ensure successful delivery of initial financials - Take the lead on Customer Success (CS) initiatives with the necessary managerial backing, imparting expertise, and mentoring team members in specific domains - Conduct productive customer meetings and workshops, address intricate support issues, and independently manage incoming customer requests - Skillfully manage both internal and external communications pertaining to implementations and other related endeavors - Demonstrate proficiency in utilizing accounting software like QuickBooks for bookkeeping purposes Qualifications Required: - Possess 2-3 years of accounting experience coupled with robust problem-solving and project management capabilities - Exhibit a proven track record of building strong customer relationships and identifying opportunities for expansion - Have prior experience in leading customer training and onboarding procedures - Showcase excellent communication skills, meticulous attention to detail, and adeptness at multitasking - Demonstrate proactive, independent, and collaborative attributes as a team player - Ability to effectively manage and align the expectations of internal as well as external stakeholders Why should you join Docyt Docyt is an AI-powered accounting automation platform revolutionizing traditional bookkeeping practices by offering real-time financial insights and optimizing back-office operations for midsize enterprises. Established in 2016 and headquartered in Mountain View, California, Docyt caters to over 20 industry verticals, including hospitality, franchises, and accounting firms. By joining Docyt, you will have the opportunity to: - Work with cutting-edge AI bookkeeping technology that is reshaping the accounting industry - Engage directly with a U.S.-based client base, gaining valuable international exposure - Represent a rapidly growing, AI-oriented company that is transforming financial management for businesses - Enjoy a full-time remote position based in Jaipur, accompanied by competitive compensation - Immerse yourself in U.S. business culture while working from the comfort of your home city Additional Details of the Company: - Docyt operates on a permanent night shift basis, necessitating flexibility to work non-traditional hours to accommodate customer requirements and time zones - Candidates should be adaptable to working from the office as and when needed Benefits: - Secure a full-time role with an attractive compensation package - Avail substantial growth opportunities at a swiftly expanding startup, fostering your professional development - Receive a company-provided laptop and essential hardware to ensure a seamless work environment conducive to success - Experience an inclusive and motivating work culture that prioritizes team collaboration,