Implementation Manager

Job Description

Job mode: Onsite (WFO) Job location: Gandhinagar, Gujarat (Only candidates from Ahmedabad and Gandhinagar) Shift Timing: U.S Shift timings CST/EST(Night shift) Experience: 2+ Years Benefits: Food allowance, Night shift allowance (as per the process), Cab facility/ Petrol allowance, Health insurance, and many more... Role DescriptionThis is a full-time remote role for an Implementation Manager. The Implementation Manager will oversee and manage the deployment of BPO solutions, ensuring successful project completion and client satisfaction. Responsibilities include planning and coordinating project timelines, liaising with clients to understand their requirements, leading implementation teams, troubleshooting issues, and providing regular updates to stakeholders. Qualifications Project Management and Coordination skills Experience in liaising with clients and understanding their requirements Ability to lead implementation teams and provide troubleshooting support Strong communication and interpersonal skills Ability to work independently and remotely Experience in BPO solutions implementation is a plus Bachelor's degree in Business, IT, or related field Minimum Qualifications: Native or Bilingual Business level English1+ years Project Management experience1+ years customer facing experience Sales, Sales Engineering, Account Management or CSM Preferred1+ years training experience – facilitating, creating and organizing. Responsibilities include:1. Manage Onboarding/Free Trial implementations - Ensuring all steps are completed, and customers are seeing value as quickly as possible.2. Work with customers to help create content, adapt their training plans, help deploy the solution, and ensure that we deliver proven results.3. Hold training for clients using , customized for their needs and implementation types.4. Track, report on, and solve issues with onboarding and trial customers, owning their success.5. Follow processes and tracking internally to report on progress and share learnings6. Manage internal calendars for implementation, scheduling with clients and keeping internal teams tracking towards completion.