Darwinbox is a global leader in AI-powered HCM, purpose-built for enterprises managing the scale and complexity of distributed workforces. Headquartered in India, with operations across Southeast Asia, Middle East, and North America, the platform supports 1,000+ enterprises in 130+ countries, impacting 4M+ employees. Backed by marquee investors including Salesforce, Peak XV, Lightspeed, and Microsoft, we are building a world-class HR tech product from Asia that shapes the future of work.Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: DP World, Masafi, DIFC, Abu Dhabi Department of Finance, Nivea, Starbucks, Swiggy, DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more.Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners.We are the youngest platform recognized as a challenger on Gartner’s Magic Quadrant and one of the highest customer-rated HRIS platforms worldwide. Our suite includes core HR, workflows, ATS, onboarding, talent management, surveys, engagement, expenses, time-off, timekeeping, analytics, and more.With strong product innovation and marquee investors, we aim to become a market leader in the U.S. within the next 2–3 years.
About the role:
The Implementation Head at Darwinbox is a leadership role responsible for the strategic direction and operational excellence of our global implementation operations. This position leads a large, distributed team of Engagement Managers, Solution Architects, and Product Specialists across multiple geographies, managing complex, enterprise-scale HRMS deployments.
What Impact Will You Create?
- Strategic Leadership and Vision
- Define and execute the global implementation strategy, ensuring alignment with Darwinbox’s business objectives and rapid growth trajectory.
- Lead strategic planning, capacity management, and geographic expansion initiatives.
- Champion the continuous evolution of Darwinbox’s implementation philosophy (Inflexion) and drive precision in measuring and enhancing customer outcomes.
- Transformation Value Delivery
- Enable and track value realization across projects, unlocking the desired outcomes within defined timelines, scope, and budget parameters.
- Client Relationship Excellence
- Maintain strategic relationships with C-level stakeholders at enterprise client organizations.
- Act as the senior Darwinbox representative for resolving complex technical and business challenges during large-scale deployments.
- Champion client advocacy within Darwinbox to ensure customer needs are reflected in product and service evolution.
- Team Leadership & Development
- Lead and inspire a large, distributed team of consultants, solution architects, and engagement managers across multiple time zones.
- Build and scale a high-performing team through strategic hiring, comprehensive onboarding, and continuous professional development.
- Foster a culture of excellence, accountability, and collaboration across teams.
- Business Impact and Growth
- Contribute to revenue growth through successful implementations that drive client retention and expansion opportunities.
- Support sales activities by providing implementation expertise during pre-sales processes.
- Identify opportunities for service expansion and process improvements that create competitive differentiation.
Requirements:
- Master’s degree in Business Administration or equivalent.
- 12+ years of progressive experience in HR, HR consulting, HRMS delivery, or customer success, with a minimum of 4 years in senior management roles.
- Proven track record of successfully delivering large, complex enterprise transformation initiatives.
- Strong technical acumen and deep interest in adopting new technologies for process improvements and high-value outcomes.
- Solid understanding of global HR practices and regulatory frameworks across multiple regions/geographies.
- Outstanding executive presence with the ability to engage effectively with C-level stakeholders and senior decision-makers.
- Ability to present complex technical/functional concepts to large, diverse audiences in a clear, compelling manner.
