Implementation Engineer

keeplearning

6 years

0 Lacs

Karjat Maharashtra India

Posted:5 months ago| Platform:

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Skills Required

software erp crm support onboarding training data integrity documentation communication

Work Mode

On-site

Job Type

Full Time

Job Description

About the Role

We are looking for an operationally strong individual to own the daily functioning of academic and administrative software systems on campus. You’ll act as the first point of contact for faculty, staff, and students using systems like ERP, LMS, and CRM, ensuring smooth functioning and issue resolution.

Key Responsibilities

Own daily operations of software systems (ERP, LMS, exam systems, attendance, etc.) at your assigned campus
Support user onboarding, training, and ticket resolution
Ensure data integrity across academic and administrative modules
Liaise with academic operations, admissions, exam cell, and other stakeholders
Escalate issues and coordinate with Group IT Head and vendor teams as needed
Maintain system usage logs and documentation

Requirements

3–6 years of experience in IT operations or systems support
Hands-on experience with education-related software (ERP/LMS/CRM)
Good interpersonal and communication skills; ability to work with non-technical users
Highly structured, detail-oriented, and responsive

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