Implementation Analyst

As a Client Onboarding Specialist at our company, your role involves creating new databases for provider clients within the PracticeSuite system. It is essential to ensure the accuracy and completeness of information during the onboarding process. Key Responsibilities: - Client Onboarding: Create new databases for provider clients within the PracticeSuite system, ensuring accuracy and completeness of information. - CRM Management: Update and maintain the CRM system with accurate client information, interactions, and relevant details. - Client Issue Resolution: Utilize the Hubspot ticketing system to effectively manage and resolve existing client issues and address new requirements in a timely and professional manner. - Communication Management: Monitor and respond to emails from other departments and clients, ensuring clear and concise communication. - Reporting: Generate monthly usage reports and publish them for accounting purposes, ensuring accuracy and adherence to deadlines. - Operational Support: Assist with other operational tasks as needed to ensure the smooth functioning of the client support and operations department. Qualifications Required: - Minimum 2 years of experience working within the US Medical Billing Domain. - Strong understanding of billing processes, terminology, and regulations. - Good writing and communication skills. - Ability to communicate clearly and professionally, both verbally and in writing, with clients and internal teams. - Proficiency in using software applications and CRM systems. - Familiarity with ticketing systems, preferably Hubspot. - Strong organizational skills and attention to detail. - Ability to prioritize tasks and manage time effectively. - Problem-solving skills and the ability to work independently. - A customer-centric approach with a focus on providing excellent support. Preferred Skills: - Experience with PracticeSuite software. - Familiarity with reporting tools and data analysis. Please note that the company details were not provided in the job description.,