Implementation Analyst

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Role Overview

Key Responsibilities

• Implementation & Deployment
• Perform end-to-end product implementation for clients, including configuration, setup, and environment readiness.
• Coordinate with development and infra teams for deployment on UAT & Production environments.
• Assist in data migration, validation, and testing before go-live.
• Ensure all features and configurations meet business requirements.
• Requirement Understanding & Documentation
• Work closely with business users to gather requirements and translate them into functional specifications.
• Prepare SOPs, implementation documents, user guides, and release notes.
• Maintain proper documentation for all configurations and deployments.
• Testing & Quality Checks
• Conduct functional testing, integration testing, and validation of deployed modules.
• Identify defects or gaps and follow up with developers for resolution.
• Support UAT cycles and assist stakeholders with issue analysis.
• Client & Stakeholder Coordination
• Act as the primary contact for clients during the implementation phase.
• Provide walkthroughs, demos, and training sessions as required.
• Address queries and ensure timely communication with all stakeholders.
• Support & Troubleshooting
• Troubleshoot issues related to configuration, data, or environment.
• Provide L1/L2 support post-implementation until handover to the support team.
• Monitor deployment success and ensure all components function as expected.
• Handle real-time Production issues and provide immediate support to ensure minimal downtime and smooth operations.
  

Skills & Qualifications

Technical Skills

• Hands-on experience with application configuration, deployment, or system implementation.
• Knowledge of databases (SQL), APIs, and basic debugging.
• Familiarity with tools like Jira, Postman, Redmine, or similar platforms.
  

Soft Skills

• Excellent communication & stakeholder management.
• Strong analytical and problem-solving skills.
• Ability to work under deadlines and manage multiple tasks simultaneously.
• Detail-oriented with strong documentation skills.
  

Education

• Bachelor’s/Master’s degree in Computer Science, Information Technology, Engineering, or related field.