Human Resources Shared Services Associate

Location: Chennai/Pune/Mumbai

Shift - 1 to 10.30pm IST

Immediate Joiners/Lesser notice period candidates preferred

Purpose of the Role:

The HR Personnel Administration Specialist plays a critical role in delivering high-quality administrative support throughout the employee lifecycle. This includes managing key processes such as onboarding, payroll inputs, compliance adherence, and resolving employee queries. The role focuses on ensuring seamless HR operations by maintaining accurate data, preparing essential documentation, and upholding organizational standards. Exceptional attention to detail, a strong customer-first approach, and proficiency with HR systems are essential to drive operational excellence and support workforce needs effectively.

Key Responsibilities:

1. HR Administration & Employee Lifecycle Management:

• Oversee end-to-end HR administrative processes, including onboarding, data updates, payroll inputs, benefits management, offboarding, and other related activities.

• Ensure full compliance with local legislation, organizational policies, and regulatory standards across all HR operations.

• Maintain and update employee data in core HR systems (e.g., Nessie, Employee Central, SuccessFactors and etc.)

• Prepare and manage essential HR documentation such as employment contracts, certificates, and other critical documents related to employee records and administration.

• Conduct regular quality checks to ensure the accuracy, consistency, and completeness of all HR records and data.

2. Employee Query Management:

• Act as the primary point of contact for employee inquiries through ticketing systems, email, and chat.

• Resolve queries promptly and accurately, ensuring adherence to agreed SLAs and KPIs for timely service delivery

• Escalate unresolved or complex queries to relevant specialized teams or senior HR leads for further resolution.

3. Systems & Technology Management:

• Update and manage employee records in systems like Nessie, Employee Central, and SAP.

• Utilize HR tools to streamline workflows, enhance data processing, and generate reports.

4. Collaboration & Team Support:

• Work closely with cross-functional teams to maintain high customer service standards and align with organizational goals.

• Support team projects and initiatives, contributing to efficient and seamless workflows.

Key Skills & Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• 5-8 years of experience in HR operations or personnel administration • Familiarity with HR systems such as SAP, Nessie, or SuccessFactors is preferred.

• Basic knowledge of ServiceNow (PISA) or similar ticketing tools is an advantage.

• Technical Proficiency: Кnowledge of MS Office (Excel, Word, PowerPoint) and other HR software/tools.