Human Resources Shared Services Associate

Role Overview: As an HR Administrator, your primary responsibility will be to ensure compliance with local legislation and organizational policies in all HR operations. You will be in charge of maintaining and updating employee data in various HR systems, preparing essential HR documentation, and conducting regular quality checks to ensure data accuracy. Key Responsibilities: - Ensure full compliance with local legislation, organizational policies, and regulatory standards in all HR operations. - Maintain and update employee data in core HR systems such as Nessie, Employee Central, and SuccessFactors. - Prepare and manage essential HR documentation like employment contracts and certificates. - Conduct regular quality checks to ensure accuracy, consistency, and completeness of HR records. - Act as the primary point of contact for employee inquiries through ticketing systems, email, and chat. - Resolve queries promptly, accurately, and within agreed SLAs and KPIs. - Escalate unresolved or complex queries to specialized teams or senior HR leads. - Update and manage employee records in systems like Nessie, Employee Central, and SAP. - Utilize HR tools to streamline workflows, enhance data processing, and generate reports. - Work closely with cross-functional teams to maintain high customer service standards and support team projects and initiatives. Qualifications Required: - Bachelor's degree in Human Resources, Business Administration, or a related field. - 5-8 years of experience in HR operations or personnel administration. - Familiarity with HR systems such as SAP, Nessie, or SuccessFactors is preferred. - Basic knowledge of ServiceNow (PISA) or similar ticketing tools is an advantage. - Technical Proficiency: Knowledge of MS Office (Excel, Word, PowerPoint) and other HR software/tools.,