Human Resources Account Manager

Job Summary:

Account Manager – Recruitment

Key Responsibilities:

1. Client Relationship Management

• Serve as the primary liaison for assigned client accounts.
• Build and nurture long-term client relationships by ensuring consistent communication and high service standards.
• Conduct regular review meetings to track recruitment progress and resolve client concerns proactively.

2. Recruitment Strategy and Delivery

• Understand client hiring needs, organizational culture, and job specifics to design effective sourcing strategies.
• Partner with recruitment teams to ensure timely and quality candidate delivery.
• Track key recruitment metrics — time-to-fill, sourcing effectiveness, and quality of hires.

3. Pipeline and Project Management

• Oversee the recruitment pipeline, ensuring seamless candidate progression and efficient tracking.
• Monitor and address bottlenecks in the hiring process in coordination with clients and recruitment teams.
• Ensure timely closures of open positions with a focus on quality and client satisfaction.

4. Reporting and Insights

• Prepare detailed recruitment reports on candidate status, pipeline health, and success ratios.
• Provide clients with data-driven insights on hiring trends, market conditions, and recruitment performance.

5. Team Collaboration

• Align with recruiters and sourcing specialists on client expectations and hiring timelines.
• Mentor junior team members on client management and recruitment best practices.

6. Stakeholder Engagement

• Identify key stakeholders within client organizations.
• Understand their business priorities and tailor recruitment solutions accordingly.
• Manage expectations and deliver on agreed timelines and quality parameters.

Key Skills & Competencies:

• Strong client servicing and relationship management skills
• Solid understanding of recruitment processes and talent acquisition strategies
• Excellent communication, negotiation, and stakeholder management abilities
• Analytical mindset with data-driven decision-making
• Ability to manage multiple accounts and priorities simultaneously
• Strong leadership and team collaboration skills

Qualifications:

• Bachelor’s degree in any stream
• 5+ years of experience in recruitment/account management/client servicing
• Proven track record of managing client relationships in a recruitment environment

Interested applicants can apply directly through LinkedIn