Hub Operations Executive

Job Title: Executive – Hub Operations Department: Express Business, Operations Location: Lucknow Reports To: Manager – Hub Operations Experience Required: 2–3 years in Hub/Logistics operations Education: Graduate / Post-Graduate Industry Preference: Logistics, Courier, Express, or Transportation services Role Summary: The Executive – Hub Operations is responsible for managing day-to-day hub operations during assigned shifts, ensuring smooth and timely handling of shipments through various modes (Air, Road, Rail). The role requires coordination with vendors, branches, and internal teams to maintain high levels of service, operational efficiency, and compliance. Key Responsibilities: Hub & Line Haul Operations Manage shift operations of the Hub ensuring SLA adherence for inbound and outbound movements. Plan, organize, and monitor line haul operations across Air, Road, and Rail. Oversee daily load planning and vehicle scheduling, including commercial connections and held-back shipments. Compliance & Process Adherence Implement company policies and support internal audits to identify and close operational gaps. Maintain accurate shipment records for clients and ensure regulatory and procedural compliance. Performance Monitoring & Reporting Track shipment SLAs, forecast peak loads (festive or seasonal), and ensure operational resilience. Prepare and maintain reports such as line haul schedules, vendor performance, held shipments, and reconciliation with finance (cash and deposits). Vendor & Stakeholder Management Maintain strong vendor relationships and ensure timely availability of vehicles. Coordinate with branches, forecasting teams, and internal stakeholders to align expectations and service levels. Team & Training Deliver on-time policy updates and operational training to direct staff. Promote continuous learning and improvement for long-term performance gains. Customer Focus & Local Coordination Study customer expectations and provide actionable feedback to management. Maintain effective communication and coordination with local authorities to support uninterrupted operations. Qualifications & Competencies: Graduate/Post-Graduate in any discipline. Minimum 2–3 years of experience managing shift operations in a logistics or transportation hub. Proficient in route planning, transshipment handling, and local delivery coordination. Strong communication skills to manage internal teams, vendors, and external stakeholders. Excellent planning, organizing, and analytical abilities.