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HRSS Specialist

HRSS Specialist

Opentext

3 - 6 years

6 - 10 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

six sigma sap customer service kaizen lean joining formalities orientation hr generalist activities hiring process optimization hrsd human resource management successfactors employee engagement exit formalities induction recruitment payroll

Work Mode

Work from Office

Job Type

Full Time

Job Description

You Are Great At

Service Excellence

Data Accuracy & Compliance

Ensure accurate and timely data entry in HR systems (SuccessFactors, OTSM etc).
Adhere to data privacy and compliance standards, minimizing risk and ensuring audit readiness.

Employee-Centric Support Delivery

Serve as the first point of contact for HR-related inquiries, ensuring timely and accurate responses.
Deliver high-quality service through multiple channels (email, chat, phone, ticketing systems).
Maintain a strong customer service orientation, ensuring a positive employee experience.

Process Optimization & Continuous Improvement

Identify service delivery gaps and recommend process improvements.
Participate in service excellence initiatives such as Lean, Six Sigma, or Kaizen projects.
Monitor service metrics (e.g., SLA, TAT, CSAT) and implement corrective actions when needed.

Collaboration & Stakeholder Engagement

Work closely with HR Business Partners, Payroll, IT, and other departments to resolve complex issues.
Support cross-functional projects aimed at enhancing HR service delivery.

Reporting & Analytics

Track and report on service performance metrics.
Use data insights to drive decisions and improve service quality.

What It Takes

Apply sound judgment and discretion with sensitive information.
Work towards achieving the goals and objectives outlined for HR Shared Services.
Responsible for the creation and maintenance of Knowledgebase documents for employees, managers, and HR Shared Services.
Administer quality checks and audits to verify data accuracy.
Provide ongoing support and collaboration with team members.
Foster an environment of continuous learning and improvement.
Keeping in mind how changes to policies and processes will impact responses from the centre, ensuring that updates are also reflected in the HR Knowledgebase.
Leverage the HR Knowledgebase to ensure employees are always provided with accurate and timely information.
Assist and train current and new team members.

What You Bring

Ability to work in a high-growth, fast-paced environment requiring agility to meet changes in business demand.
Excellent verbal and written communication skills with a focus on customer experience.
Effective at managing multiple priorities under tight deadlines; ability to prioritize conflicting demands and organize time and resources to deliver consistent results.
SAP/SuccessFactors knowledge would be an asset.
Must convey a high level of personal integrity and a passion for excellence.

Education and Experience

3-6 years directly related work experience in an HR environment capacity, providing direct support to front-line employees and people leaders.
Bachelors degree or equivalent in Business, Human Resources, Organizational Behavior, or related field.
HR professional accreditation preferred.

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