HRMS executive /HR Implementation Support Role

Grab a opportunity to work in HR technology Platform as HR Implementation Support

Location : Bangalore (Silk board)

On sight Opportunity

Preferably immediate joiners/ Max 15 days Notice

Role Expectations

• Ensure standard support queries are handled appropriately and within the SLA.
• Maintain a strict overview of the incident tracking system, and ensure all requests

are addressed appropriately.

• Interface directly with the primary users of the system, understanding and

responding to fix, resolving, or escalating those needs appropriately

• Communicate issues and accurate resolutions in a timely manner to clients.
• Identify and recommend product customization, enhancements, or workarounds

Prioritize tasks by severity and client impact of Support Queries as L1, L2 and L3

support, including end-user support, resolving HRMS User/Admin/Configuration

issues

• Maintains full knowledge of all modules of StoHRM and Power HR
• Identify and recommend product customization, enhancements, or workarounds

to enhance the client's experience.

• Provides ongoing telephone, online and webinar support to multiple client

companies for all HRIS inquiries

Responsibilities

• Develop and sustain strong relationships with cross functional teams.
• Monitor and provide support to the HRIS Customers as per agreed SLAs.
• Report performance on daily / weekly / monthly basis.
• Review & report TAT status, update progress status for internal stakeholders.
• Ensure daily tasks are completed accurately and in a timely manner.
• Work closely with the Implementation Delivery Team to ensure ongoing support

work and maintain continuous knowledge of client status.

• Identifying recurring issues and feedback for enriching StoHRM features and

functionalities as and when they arise.

• Track, analyse and report quantitative metrics for internal & client stakeholders.
• Manage and deliver on-time, month end, quarter end and year end activities

Competencies

• Bachelor Degree / Masters in HR, project management certification preferred.
• Strong domain knowledge of the HR functions, process & best practices

exposure.

• Self-motivated with critical attention to detail, deadlines and reporting
• Excellent track record of tracking and monitoring skills.
• Good understanding of steps of Go Live Support, Post-Go Live Support and

classification of L1, L2 and L3 support.

• 1-3 years experience of which at least 1-2 years of experience in the areas of

HRIS Support / operations.

• Ability to prioritize and manage time effectively
• Ability to work in a fast-paced and deadline-oriented environment.
• Excellent communication & presentation skills, data analysis.
• Demonstrated collaborative skills and ability to work well within a team.
• Strong analytical and problem-solving skills.

Please contact

Shakina : 7625037351

Senior Talent Acquisition