HR Shared Service :: US Night Shift

North America

This role will oversee the delivery of centralized support services, ensuring operational excellence, stakeholder satisfaction, and continuous improvement. The incumbent will manage a regional team and collaborate with internal and external partners to deliver high-quality services across HR, finance, procurement, and other back-office functions.

Key Responsibilities:

Regional Leadership

• Lead and manage shared services operations for North America (USA, Canada, Mexico, and Colombia).
• Align regional service delivery with global standards and local compliance requirements.

Operational Excellence

• Oversee day-to-day operations, ensuring timely, accurate, and efficient service delivery.
• Monitor team performance, manage workloads, and ensure adherence to SLAs.

Stakeholder Management

• Build and maintain strong relationships with regional business units and internal stakeholders.
• Act as the primary point of contact for escalations and service-related discussions.

Process Optimization

• Identify and implement process improvements and automation opportunities.
• Drive initiatives to enhance service quality and reduce operational costs.

Team Development

• Hire, train, and mentor team members to build a high-performing support function.
• Conduct regular performance reviews and support career development initiatives.

Compliance & Governance

• Ensure compliance with regional laws, regulations, and internal policies.
• Maintain quality control standards and audit readiness.

Budget & Vendor Oversight

• Support budget planning and cost control initiatives.
• Manage vendor relationships and ensure service delivery per contractual terms.

Change Management

• Lead change initiatives including system implementations, process transitions, and organizational restructuring.

Qualifications & Skills:

• Bachelors degree in Business Administration, HR, Finance, or a related field.
• 7+ years of experience in shared services or a similar operational role, preferably with exposure to North American markets.
• Proven leadership experience in managing regional teams and cross-functional projects.
• Strong communication, analytical, and stakeholder management skills.
• Familiarity with compliance standards and shared services best practices in the US and Latin America.

About Zensar:

Zensar stands out as a premier technology consulting and services company, championing an experience-led everything philosophy. Our core belief is simple yet powerful: we take charge of our clients success and place them at the heart of everything we do.

As creators, thinkers, and problem solvers, we are passionate about conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences that help our clients thrive.

While technology is crucial for transformation, we understand that true success is about investing in the experiences of not only our clients but also our employees, and this belief shapes our thinking, solutions, and culture.

Part of the $4.8 billion RPG Group

145+ global clients