HR Operations – Assistant Manager/Manager- Mumbai/Bangalore - GO/JC/127/2025

Job Description

Job Description Job Title: Assistant Manager/Manager - HR Operations Location: Mumbai/Bangalore Candidate Expectation Candidate must have Minimum 7- 10 years of experience in HRO services, with at least 3 years in a team lead role. Proficiency in Workday, Darwin, ServiceNow, and other relevant platforms is good to have Exceptional skills in client and stakeholder engagement, with a proven ability to handle complex relationships and escalations effectively. Job Responsibilities Lead, mentor, and manage a team of 15+ resources, ensuring high performance, engagement, and professional development. Allocate tasks, monitor progress, and drive accountability across the team to meet operational goals Ensure compliance with SLAs, KPIs, and other performance metrics, driving operational excellence and accuracy. Continuously identify and implement process improvements to enhance efficiency and client satisfaction Build and maintain strong relationships with global clients and internal/external stakeholders. Collaborate with leadership to develop and execute strategic plans for service delivery and team development. Strong problem-solving skills with the ability to analyze data, generate insights, and drive informed decisions. Excellent communication, negotiation, and conflict-resolution skills.. Should be flexible in shifts. Skills Required RoleHR Operations – Assistant Manager/Manager- Mumbai/Bangalore Industry TypeITES/BPO/KPO Functional Area Required Education Master of Business Administration Employment TypeFull Time, Permanent Key Skills CLIENT MANAGEMENT HR O HR OPERATIONS Other Information Job CodeGO/JC/127/2025 Recruiter NameAckshaya Show more Show less