HR Manager

HR Manager (Omni Ayurveda)

Job Overview:
We are seeking an experienced and dynamic HR Manager to oversee the complete Human Resource function for our BPO operations at Omni Ayurveda. The ideal candidate will manage recruitment, employee engagement, compliance, and HR policies to ensure smooth functioning of the BPO team and alignment with company goals.

Key Responsibilities:

• Recruitment & Talent Acquisition
• End-to-end hiring for BPO roles including tele sales, customer support, and team leaders.
• Develop sourcing strategies, conduct interviews, and ensure quality onboarding.
• Employee Engagement & Retention
• Drive motivation and engagement activities for call center staff.
• Monitor employee satisfaction and implement retention strategies to reduce attrition.
• Performance Management
• Track and evaluate performance of agents and team leaders.
• Implement appraisal systems, incentive structures, and corrective action plans.
• Payroll & Compliance
• Manage payroll processing, attendance, and leave records.
• Ensure statutory compliance (PF, ESI, labor laws) and maintain HR documentation.
• Training & Development
• Coordinate induction programs and skill enhancement sessions for employees.
• Work with operations to identify training needs and improve productivity.
• Policy & Process Implementation
• Design and enforce HR policies suited for BPO culture.
• Handle grievance redressal and maintain a positive work environment.

Requirements:

• Bachelor’s/Master’s degree in HR, Business Administration, or related field.
• 3–6 years of HR experience, preferably in a BPO or tele sales environment.
• Strong knowledge of recruitment, payroll, and compliance processes.
• Excellent communication, interpersonal, and people management skills.
• Ability to work in a fast-paced and target-driven environment.

What We Offer:

• Opportunity to work with a growing healthcare & wellness brand.
• Dynamic work environment with career growth prospects.
• Competitive salary and performance-based incentives.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid time off
• Provident Fund

Work Location: In person